Intune & Microsoft 365 Desktop Support Pro

Radiant-Digital; Warwick (RI); On-site; USD 39,000 - 52,000; Full time

Job summary

Radiant-Digital is seeking a Desktop Support Technician in Warwick, RI to support users with Microsoft products, Windows 11, and O365, including Intune management and Active Directory. The role involves hardware troubleshooting (Dell), provisioning devices via Intune, and configuring apps for Windows and iOS.

You will work with the IT team to resolve incidents, set up new devices, and occasionally assist with A/V issues in boardrooms.

Qualifications

• Strong skills in Microsoft products, Windows 11, O365, and Azure Intune device management plus Active Directory.
• Experience troubleshooting Dell hardware.
• Ability to unpack hardware and set up equipment at users' desks.
• Provide IT support via phone, email, tickets, or in person and explain solutions clearly.

Responsibilities

• Interact with the existing Technical Support staff and other team members.
• Unpack hardware and set up equipment at users' desks across a broad range of technologies.
• Troubleshoot incidents, problems and service requests across the agency.

Skills

Microsoft products

Windows 11

O365

Azure Intune device management

Active Directory

Device troubleshooting

Tools

Intune

SFTP

Job description

Radiant-Digital is seeking a Desktop Support Technician in Warwick, RI to support users with Microsoft products, Windows 11, and O365, including Intune management and Active Directory. The role involves hardware troubleshooting (Dell), provisioning devices via Intune, and configuring apps for Windows and iOS.

You will work with the IT team to resolve incidents, set up new devices, and occasionally assist with A/V issues in boardrooms.