Desktop Support Technician I - Fast-Paced IT Helpdesk

Dynalectric-Company; Portland (OR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health & Welfare (medical, dental &amp

401(k)

401(k) match

Paid time off

Paid holidays

Flexible spending accounts

Life insurance

Disability insurance

Employee assistance program

Job summary

Dynalectric-Company is seeking a Desktop Support Technician I to serve as the single point of contact for end users within our desktop computing environment. You will install, maintain, and upgrade PC hardware and mobile devices, perform basic troubleshooting, and escalate complex issues to level II.

The role includes desktop imaging via Intune, mobile device configuration, and asset inventory management. The position emphasizes strong customer service, clear communication, and the ability to

Qualifications

• Minimum 1yr experience as a Desktop Support Technician I or similar role.
• Excellent verbal and written communication skills.
• Experience with current Windows OS.
• Experience with Microsoft O365, Citrix, MDM environment.
• Experience in responding to ticket-based support system.
• Great customer service skills.
• Great problem-solving skills.
• Ability to multi-task in a fast–paced work environment.

Responsibilities

• Desktop computer support for hardware, software and networking (basic troubleshooting).
• Guides users with step-by-step instructions and creates technical documentation.
• Ensures workstations are functional across drives, printers, and email services.

Skills

Windows OS

Microsoft O365

Citrix

MDM

Customer service

Ticketing system

Communication

Multi-tasking

Tools

Intune

Job description

Dynalectric-Company is seeking a Desktop Support Technician I to serve as the single point of contact for end users within our desktop computing environment. You will install, maintain, and upgrade PC hardware and mobile devices, perform basic troubleshooting, and escalate complex issues to level II.

The role includes desktop imaging via Intune, mobile device configuration, and asset inventory management. The position emphasizes strong customer service, clear communication, and the ability to