Desktop Support Technician (Intune / Microsoft 365)

Radiant-Digital; Warwick (RI); On-site; USD 39,000 - 52,000; Full time

Job summary

Radiant-Digital is seeking a Desktop Support Technician in Warwick, RI to support users with Microsoft products, Windows 11, and O365, including Intune management and Active Directory. The role involves hardware troubleshooting (Dell), provisioning devices via Intune, and configuring apps for Windows and iOS.

You will work with the IT team to resolve incidents, set up new devices, and occasionally assist with A/V issues in boardrooms.

Qualifications

• Strong skills in Microsoft products, Windows 11, O365, and Azure Intune device management plus Active Directory.
• Experience troubleshooting Dell hardware.
• Ability to unpack hardware and set up equipment at users' desks.
• Provide IT support via phone, email, tickets, or in person and explain solutions clearly.

Responsibilities

• Interact with the existing Technical Support staff and other team members.
• Unpack hardware and set up equipment at users' desks across a broad range of technologies.
• Troubleshoot incidents, problems and service requests across the agency.

Skills

Microsoft products

Windows 11

O365

Azure Intune device management

Active Directory

Device troubleshooting

Tools

Intune

SFTP

Job description

Job Title: Desktop Support Technician (Intune / Microsoft 365)

Location: Warwick RI 02886

Duration: 6 Months

Description:

• Must have strong skills in Microsoft products, Windows 11, O365, Azure Intune device management and Active Directory.

• Software application and Dell hardware troubleshooting will be required.

• The selected Desktop Technician will be working closely with the existing Technical Support staff and will interact with other team members throughout the agency.

• The position requires the ability to unpack hardware from boxes and set up equipment at users' desks, work across a broad range of technologies and liaises across multiple areas of the agency to troubleshoot incidents, problems and requests.

• Responsible for answering IT requests via phone, email, tickets or in person and explaining solutions in technical and non-technical terms.

• Provision new devices (PCs and iPhone) through Intune and provision new Apps for Windows and IOS devices.

• Create or edit new Intune management policies. It also includes configuring local or network printers for each end user.

• Occasional A/V troubleshooting required for large board room.

• Scripting and sftp experience is preferred.