Interventional Radiology Scheduling Specialist II

Baylor Scott & White Health; Round Rock (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Immediate health benefits

401(k) savings with match

Tuition Reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health is seeking a Scheduling Specialist 2 to manage scheduling of complex interventional radiology procedures. The role requires gathering patient history, demographics, and insurance information, validating coverage, and coordinating with radiology, anesthesia, and day surgery teams.

The ideal candidate will have strong data entry, communication, and multitasking skills, with experience handling high-stress environments and providing excellent customer service to patients

Qualifications

• Must meet performance standards of production, accuracy, completeness and quality.
• Good listening and communication skills, and professional telephone etiquette.
• Maintain professional demeanor in stressful environments with patients and families.
• Effective communication with physicians and providers.
• General knowledge of medical terminology and interventional procedures.
• Exhibit high empathy and strong customer service during trauma and critical situations.
• Manage multiple changing priorities in an organized manner.
• Excellent data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Schedules and coordinates multiple appointments, procedures, and tests for patients, obtaining history, physicals, outside images, and radiologist approval.
• Uploads images to the application for radiologist review and PACS movement when needed.
• Contacts patients or providers for complex interventional radiology procedures.
• Communicates effectively with physicians and other providers.
• Coordinates with day surgery, pathology, anesthesia, and other departments for interventional radiology.
• Collects patient demographics and insurance information; verifies in-network status.
• Ensures inbound orders are validated and routed, and patients are scheduled promptly.
• Notifies relevant departments of schedule changes and ensures necessary staff and equipment.
• Meets telephone metrics and department productivity standards.

Skills

Customer service

Communication

Multitasking

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking a Scheduling Specialist 2 to manage scheduling of complex interventional radiology procedures. The role requires gathering patient history, demographics, and insurance information, validating coverage, and coordinating with radiology, anesthesia, and day surgery teams.

The ideal candidate will have strong data entry, communication, and multitasking skills, with experience handling high-stress environments and providing excellent customer service to patients