Intervention Specialist Hospital based Violence Intervention Program

Ascension; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Comprehensive health coverage

Financial security & retirement options

Paid time off

Tuition reimbursement

Employee Assistance Program

Parental leave

Job summary

A leading nonprofit health system in Austin, TX, is seeking a Trauma-Informed Crisis Intervention Specialist to provide emotional support and coordinate care for patients in crisis. The ideal candidate will manage an active caseload while collaborating with community resources. Requirements include a high school diploma or equivalent with relevant experience. This full-time role offers comprehensive benefits, emphasizing health, financial security, and career growth in a supportive environment.

Qualifications

• Minimum 2 years of experience or a degree required.
• Experience in trauma-informed care is preferred.

Responsibilities

• Provide immediate support to patients in Emergency Department.
• Coordinate case management and connect with resources.
• Mediate conflicts to prevent violence.
• Manage a caseload of clients and maintain documentation.
• Maintain thorough documentation of interventions and outcomes for program reporting.

Skills

Crisis intervention

Emotional support

Case management

Conflict mediation

Documentation

Education

High School diploma or equivalent

Associate's or Bachelor's degree

Bachelor's degree

4 years of applicable cumulative job-specific experience

Job description

Your future role at a glance

Location: Austin, TX

Facility: Texas Administrative Office

Department/Specialty: Center for Violence Prevention & Policy/Violence Intervention Program

Schedule: Day l Full-time

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military‑Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer‑matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro‑rated paid time off (PTO) and holidays
• Career growth: Ascension‑paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well‑being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up‑to‑date details during the hiring process.

How you’ll make an impact in this role

• Provide immediate, trauma‑informed crisis intervention and emotional support to patients and families in the Emergency Department following incidents of violence.
• Coordinate comprehensive case management, including safety planning, assessing social determinants of health (SDoH), and connecting patients and families with essential hospital and community resources.
• Mediate potential conflicts and negotiate peaceful resolutions to prevent escalating and retaliatory violence.
• Manage an active caseload of 10-12 clients, providing continuous support to prevent future victimization and reduce the risk of violence in the greater community.
• Maintain accurate documentation of all patient interventions and outcomes to support program reporting and drive continuous improvement in intervention strategies.

Education

What minimum requirements you’ll need

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.