Interstate Background Check Coordinator

Staffing Solutions Organization LLC (SSO); Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with discretionary employer fit

Paid time off and holidays

Flexible spending accounts

Additional employee perks

Job summary

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group (PCG), is seeking a detail-oriented Background Check & Compliance Specialist to support the Maine OCFS Background Check Unit (BCU).

This role coordinates interstate screening requirements for fingerprint-based background checks, working with applicants, state agencies, fingerprint vendors, and internal stakeholders to ensure criminal history and child abuse registry screenings are accurate, timely, and compliant.

Qualifications

• High school diploma or equivalent; additional education in admin support or related fields is a plus.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple assignments and meet deadlines in a high-volume environment.
• Experience working with confidential or sensitive information.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) and ability to learn new databases.
• Ability to work independently while collaborating with internal teams and external partners.

Responsibilities

• Coordinate interstate screening activities for fingerprint-based background checks.
• Review residency information and determine when interstate criminal history and child abuse registry checks are required.
• Request and track out-of-state criminal history name-based checks, when applicable.
• Coordinate child abuse and neglect registry screenings with jurisdictions across the country.
• Monitor outstanding requests and conduct timely follow-up to ensure completion.
• Document screening activities and maintain accurate records throughout the process.
• Review returned screening results for completeness and route information to appropriate personnel.
• Identify delays, discrepancies, missing records, or unresolved requirements and take appropriate action.
• Maintain tracking systems and ensure compliance with established screening procedures.
• Respond to telephone and email inquiries regarding fingerprinting and background screening processes.
• Provide procedural guidance regarding application and screening requirements.
• Escalate complex issues to appropriate Background Check Unit staff.
• Communicate professionally with applicants, providers, partner agencies, and stakeholders.
• Support internal administrative operations related to background screening functions.
• Process incoming and outgoing mail related to background screening activities.
• Organize, scan, file, and maintain confidential screening documentation.
• Enter and retrieve information from databases, electronic records systems, and tracking tools.
• Prepare routine reports, correspondence, and status updates.
• Ensure accurate maintenance of both electronic and physical records.
• Support records retention and compliance requirements.

Skills

Organizational Skills

Attention to Detail

Multi-tasking

Microsoft Office Proficiency

Written & Verbal Communication

Confidentiality

Independent & Team Collaboration

Data Entry

Education

High School Diploma

Administrative Support Education

Tools

Microsoft Word

Excel

Outlook

Teams

Database Knowledge

Job description

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group (PCG), is seeking a detail-oriented Background Check & Compliance Specialist to support the Maine OCFS Background Check Unit (BCU).

This role coordinates interstate screening requirements for fingerprint-based background checks, working with applicants, state agencies, fingerprint vendors, and internal stakeholders to ensure criminal history and child abuse registry screenings are accurate, timely, and compliant.