Customer Support & Administrative Specialist - Child Welfare

State of Maine; Augusta (ME); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Vacation Leave

Retirement Plan

Parental Leave

Job summary

The State of Maine, Department of Health and Human Services, OCFS in Augusta, seeks a Customer Representative Associate II to support child welfare service delivery. You will perform direct service and administrative tasks, including background checks, records management, and coordinating schedules and travel as needed.

The role requires strong interpersonal, organizational, and computer skills, with travel within service areas and occasional overtime.

Qualifications

• Solid knowledge of customer service principles.
• Ability to use independent decision-making on procedures.
• Preference: experience with children and families in social services.

Responsibilities

• Examine documents and determine facts, detect errors, and take action as authorized.
• Create, use, maintain, or update computerized databases.
• Coordinate with state agencies, the public, and municipalities.
• Process background checks and follow established protocols.

Skills

Customer service

Decision making

Child welfare experience

Tools

MS Word

Excel

Outlook

Job description

The State of Maine, Department of Health and Human Services, OCFS in Augusta, seeks a Customer Representative Associate II to support child welfare service delivery. You will perform direct service and administrative tasks, including background checks, records management, and coordinating schedules and travel as needed.

The role requires strong interpersonal, organizational, and computer skills, with travel within service areas and occasional overtime.