Child Welfare Background Check Coordinator

Staffing Solutions Organization LLC (SSO); Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) with discretionary employer fit

Paid time off and holidays

Flexible spending accounts

Additional employee perks

Job summary

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group, is hiring a Child Welfare Background Check Coordinator to support the Maine OCFS Background Check Unit. This role coordinates interstate fingerprint-based background checks and related documentation, working with applicants, state agencies, fingerprinting vendors, and internal teams to ensure timely, compliant screenings.

The position emphasizes strong organization, data accuracy, and clear communication in a

Qualifications

• High school diploma or equivalent required; further education in administrative support, criminal justice, public administration, human services, or related field is a plus.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple assignments and meet deadlines in a high-volume environment.
• Experience handling confidential or sensitive information.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to learn new databases, tracking systems, and electronic records platforms.
• Ability to work independently while collaborating with internal teams and external partners.

Responsibilities

• Coordinate interstate screening activities for individuals undergoing comprehensive fingerprint-based background checks.
• Review residency info and determine when interstate checks are required.
• Request and track out-of-state criminal history name-based checks as applicable.
• Coordinate child abuse and neglect registry screenings with jurisdictions nationwide.
• Monitor outstanding requests and follow up to ensure completion.
• Document screening activities and maintain accurate records.
• Review returned screening results for completeness and route to appropriate personnel.
• Identify delays, discrepancies, missing records, or unresolved requirements and act accordingly.
• Maintain tracking systems and ensure compliance with procedures.

Skills

Attention to detail

Compliance monitoring

Records management

Administrative coordination

Customer service

Time management

Data entry & documentation

Problem solving

Communication skills

Confidentiality & discretion

Multitasking

Written and verbal communication

Education

High school diploma or equivalent

Administrative support or related coursework

Tools

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Job description

Child Welfare Background Check Coordinator

$23.00/hour | Augusta, ME | Onsite | Monday-Friday, 8:00 AM-5:00 PM

Summary

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group (PCG), is seeking a detail-oriented Child Welfare Background Check Coordinatorto support the Maine Office of Child and Family Services (OCFS) Background Check Unit (BCU).

This role is responsible for coordinating and tracking interstate screening requirements associated with comprehensive fingerprint-based background checks. The successful candidate will work closely with applicants, state agencies, fingerprinting vendors, and internal stakeholders to ensure criminal history and child abuse and neglect registry screenings are completed accurately, timely, and in compliance with applicable federal and state requirements.

If you are highly organized, enjoy working with documentation and compliance processes, and thrive in a fast-paced administrative environment, we encourage you to apply.

Interstate Screening Coordination

• Coordinate interstate screening activities for individuals undergoing comprehensive fingerprint-based background checks.
• Review residency information and determine when interstate criminal history and child abuse and neglect registry checks are required.
• Request and track out-of-state criminal history name-based checks, when applicable.
• Coordinate child abuse and neglect registry screenings with jurisdictions across the country.
• Monitor outstanding requests and conduct timely follow-up to ensure completion.
• Document screening activities and maintain accurate records throughout the process.
• Review returned screening results for completeness and route information to appropriate personnel.
• Identify delays, discrepancies, missing records, or unresolved requirements and take appropriate action.
• Maintain tracking systems and ensure compliance with established screening procedures.

Customer Service & Administrative Support

• Respond to telephone and email inquiries regarding fingerprinting and background screening processes.
• Provide procedural guidance regarding application and screening requirements.
• Escalate complex issues to appropriate Background Check Unit staff.
• Communicate professionally with applicants, providers, partner agencies, and stakeholders.
• Support internal administrative operations related to background screening functions.

Records Management & Documentation

• Process incoming and outgoing mail related to background screening activities.
• Organize, scan, file, and maintain confidential screening documentation.
• Enter and retrieve information from databases, electronic records systems, and tracking tools.
• Prepare routine reports, correspondence, and status updates.
• Ensure accurate maintenance of both electronic and physical records.
• Support records retention and compliance requirements.

Required Qualifications

• High school diploma or equivalent required; additional education in administrative support, criminal justice, public administration, human services, or a related field is a plus.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple assignments and meet deadlines in a high-volume environment.
• Experience working with confidential or sensitive information.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Ability to learn new databases, tracking systems, and electronic records platforms.
• Ability to work independently while collaborating effectively with internal teams and external partners.

Preferred Qualifications

• Experience supporting background check, compliance, licensing, regulatory, or investigative programs.
• Experience working in government, healthcare, social services, child welfare, or human services environments.
• Familiarity with records management, compliance documentation, or case-tracking systems.
• Experience coordinating with multiple agencies or jurisdictions.
• Knowledge of fingerprint-based screening and background check processes.

Key Skills for Success

• Attention to Detail
• Compliance Monitoring
• Records Management
• Administrative Coordination
• Customer Service
• Time Management
• Data Entry & Documentation
• Problem Solving
• Communication Skills
• Confidentiality & Discretion

Work Environment & Schedule

Location: Augusta, Maine
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Work Arrangement: Fully Onsite

A flexible lunch schedule may be available, subject to business needs.

Benefits Through SSO

At SSO, we invest in your health, financial security, and professional growth.

Benefits include:

• Medical, vision, and dental insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Additional employee perks