Internet Sales Manager

Lithia & Driveway; Reno (NV); On-site; USD 78,000 - 167,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Subaru of Reno in Reno, NV seeks an Internet Sales Manager to lead the Internet Sales Consultants and drive department performance. You will drive timely responses and convert inquiries into appointments, while meeting show-rate and appointment goals. This role requires a flexible schedule, including evenings, weekends, and holidays.

Join a dynamic team supporting automotive sales with a focus on customer engagement and achievement of sales targets in a fast-paced environment.

Qualifications

• Automotive sales experience with 3+ years.
• CRM experience with 2+ years.
• Sales experience with 3+ years.
• Ability to perform basic math calculations.
• Basic computer skills.
• Acceptable driving record and a valid driver’s license.

Responsibilities

• Manage Internet Sales Consultants and ensure department is meeting guidelines.
• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to incoming e-mails with a phone call within 5 minutes, followed by a price quote within 10 minutes.
• Convert every sales opportunity to a confirmed appointment or escalate to a Sales Consultant.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of the leads you contact.
• Maintain a 60% show rate with those appointments.
• Record every customer contact in the LSMS.
• Complete 100% of daily scheduled contact tasks.
• Other duties as assigned.

Skills

Automotive sales

CRM experience

Sales experience

Mathematics

Basic computer skills

Driver's license

Tools

LSMS

Job description

Dealership:

L0038 Lithia Reno Subaru

Lithia Subaru of Reno

Hiring: Internet Sales Manager

• Pay: $7,000-$15,000 Monthly
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You’ll Do

• Manage Internet Sales Consultants and ensure department is meeting established guidelines.
• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to incoming e-mail with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes (measured from time from ISC’s auto-response).
• Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of the leads you make contact with.
• Maintain a 60% show rate with those appointments.
• Record every contact you have with customers, regardless of source or type, in the LSMS.
• Complete 100% of your daily scheduled contact tasks.
• Other duties as assigned.

What You’ll Bring

• Automotive Sales Experience, 3+ years
• CRM Experience, 2+ years
• Sales Experience, 3+ years
• Mathematics – ability to solve basic math calculations
• Basic Computer skills
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.