Internet Sales Representative

L0280 Honolulu Ford; Honolulu (HI); On-site; USD 56,000 - 134,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0280 Honolulu Ford is seeking an Internet Sales Representative to handle incoming calls, chats, and emails and convert leads into appointments with a focus on speed and customer satisfaction.

You will respond within tight timeframes, use CRM systems, and maintain accurate records while supporting dealership operations across a flexible schedule including evenings, weekends, and holidays. The role offers a comprehensive Total Rewards package and performance-based incentives.

Qualifications

• Automotive knowledge in sales context.
• 1+ years of sales experience.
• 2+ years call center experience is a plus.
• CRM experience.
• Mathematics – basic calculations.
• Basic computer skills.

Responsibilities

• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to incoming emails with a phone call within 5 minutes, then follow with price quotes within 10 minutes.
• Convert sales opportunities to appointments or refer to a Sales Consultant.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of contacted leads.
• Maintain a 60% show rate for appointments.
• Record every customer contact in the LSMS.
• Complete 100% of daily scheduled contact tasks.
• Other duties as assigned.

Skills

Automotive Knowledge

Sales Experience

Call center experience

CRM Experience

Mathematics

Basic Computer skills

Tools

CRM Software

Job description

Dealership & Hiring Information

Dealership: L0280 Honolulu Ford Honolulu Ford

Hiring: Internet Sales Representative

Pay: $5,000-$12,000

Monthly Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You'll Do

• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to incoming e-mail with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes (measured from time from ISC's auto-response).
• Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of the leads you make contact with.
• Maintain a 60% show rate with those appointments.
• Record every contact you have with customers, regardless of source or type, in the LSMS.
• Complete 100% of your daily scheduled contact tasks.
• Other duties as assigned.

What You'll Bring

• Automotive Knowledge
• 1+ years Sales Experience
• 2+ years Call center experience a plus
• CRM Experience
• Mathematics – ability to solve basic math calculations
• Basic Computer skills

Total Rewards

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off Individual Payable Gross and Bonuses based on Individual Units Sold, Manufacturer Approvability. The average pay range for this position is $5,000-$12,000 monthly. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!