Internet Sales Consultant

Yeomans; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Dental insurance

Employee discount

Health savings account

Life insurance

2 weeks paid training

Monthly bonus

Commission pay

Job summary

Gary Yeomans Ford in Knoxville, TN is seeking an Internet Sales Consultant to respond to online inquiries, assist customers with vehicle selections, and help ensure a seamless car-buying experience.

This fast-paced role requires strong customer service, CRM proficiency, and the ability to manage multiple tasks while delivering exceptional service to online customers and transitioning to in-dealer visits.

Qualifications

• Sales experience in automotive or internet sales.
• Strong customer service skills with the ability to build rapport and listen to customer needs.
• Ability to work in a fast-paced environment and handle multiple inquiries and tasks without sacrificing detail.
• Proficiency with digital communication tools and CRM software.
• Willingness to collaborate with the sales team to meet sales goals.
• High School Diploma or equivalent required; further education is a plus.

Responsibilities

• Respond promptly to online leads, emails, and chat inquiries from prospective customers.
• Assist customers in finding the right vehicle by providing detailed information about models, features, pricing, and financing options.
• Schedule appointments, test drives, and follow up with customers to ensure a smooth sales process.
• Work closely with the sales team to ensure customers' needs are met from online inquiry to in-dealer experience.
• Maintain accurate records in the CRM system and follow up with leads in a timely manner.
• Demonstrate strong product knowledge, particularly the Ford lineup, to address customer questions.
• Provide excellent customer service and go the extra mile to ensure a positive online car-buying experience.

Skills

Sales experience

Customer service

Fast-paced environment

Tech savvy

Team player

Education

High School Diploma or equivalent

Job description

Full Job Description

Are you tired of your job and want a career? Come Join the #1 Dealer Group at Gary Yeomans Ford in Knoxville, TN- We will train the right people, you must bring a Team-oriented drive, attitude, work ethic, and positive mind. If you have a skill set to talk to people, we want to visit with you. Come join Gary Yeomans Ford, a family-based dealership that will put your career on track.

Position Overview

The Internet Sales Consultant will play a key role in responding to online inquiries, assisting customers with vehicle selections, and helping to facilitate a seamless car-buying experience. This is a fast-paced, high-energy position that requires someone with strong customer service skills and the ability to effectively manage multiple tasks while delivering exceptional service to our online customers.

Key Responsibilities

• Respond promptly to online leads, emails, and chat inquiries from prospective customers.
• Assist customers in finding the right vehicle by providing detailed information about available models, features, pricing, and financing options.
• Schedule appointments, test drives, and follow up with customers to ensure a smooth sales process.
• Work closely with the sales team to ensure customers' needs are met, providing a seamless transition from the online inquiry to the in-dealer experience.
• Maintain accurate records in the CRM system and follow up with leads in a timely manner.
• Demonstrate strong product knowledge, particularly the Ford lineup, to address customer questions and help them make informed decisions.
• Provide excellent customer service and go the extra mile to ensure a positive online car-buying experience.

Qualifications

• Sales Experience Required: Proven experience in sales, preferably in an automotive or internet sales environment.
• Strong Customer Service Skills: Ability to build rapport, listen to customer needs, and provide top-tier service.
• Ability to Work in a Fast-Paced Environment: Ability to handle multiple inquiries and tasks effectively without sacrificing attention to detail.
• Tech-Savvy: Proficiency with digital communication tools and CRM software.
• Team Player: Willingness to collaborate with the sales team and work together to meet sales goals.
• High School Diploma or Equivalent required; further education is a plus.

Compensation & Benefits

• Competitive Weekly Salary plus Commission - Our internet earners make over $150K a year.
• Monthly Bonus Incentives
• Health insurance and 401(k) with company match.
• Opportunities for career growth and advancement within the company.
• 2 week Paid training.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance

Schedule

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental Pay

• Commission pay
• Monthly bonus