Internet Sales Concierge

Old Glory Harley Davidson; Laurel (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

Old Glory Harley Davidson in Laurel, MD is seeking an Internet Fit Specialist to turn inquiries into appointments and unforgettable customer experiences. You will handle inbound calls, emails, texts, and chats, greet customers, and move opportunities forward across live website chats.

Strong listening, communication, and time-management skills are required, along with proficiency in Microsoft Office, Google Drive apps, Eleads CRM, and dealership software.

Qualifications

• Excellent listening and communication skills.
• Strong time management skills.
• Great problem-solving abilities.
• Capable of making smart decisions in a fast-paced work environment.
• Strong work ethic and motivated by results and self-improvement.
• A performance mindset.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience and profitability.

Responsibilities

• Handle incoming phone/internet leads and setting appointments.
• Handle live website chat sessions.
• Follow up with internet and incoming phone calls.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions with an upbeat and friendly tone.
• Answer all customer questions or commit to getting the answer in a timely manner.
• Perform other related duties as assigned or requested.

Skills

Listening skills

Communication skills

Time management

Problem solving

Work ethic

Results oriented

Team collaboration

Confidentiality

Adaptability

Customer service

Education

High school diploma

Tools

Microsoft Office

Google Drive

Google Sheets

Google Docs

Eleads

CRM systems

Inventory systems

Job description

Old Glory Harley Davidson in Laurel, MD is seeking an Internet Fit Specialist to turn inquiries into appointments and unforgettable customer experiences. You will handle inbound calls, emails, texts, and chats, greet customers, and move opportunities forward across live website chats.

Strong listening, communication, and time-management skills are required, along with proficiency in Microsoft Office, Google Drive apps, Eleads CRM, and dealership software.