Internet Sales Concierge: Flexible Schedule & Fast-Paced

Patriot Harley-Davidson; Fairfax (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Patriot Harley-Davidson in Fairfax, VA seeks an Internet Fit Specialist to transform every customer interaction into an unforgettable experience across inbound calls, emails, text, and chats. You will answer questions, schedule appointments and help customers navigate the online sales process.

The role requires strong listening, communication and organizational skills, plus the ability to learn Eleads CRM and related dealership systems.

Qualifications

• . Excellent listening and communication skills.
• . Strong time management skills.
• . Great problem-solving.
• . Capable of making smart decisions in a fast-paced work environment.
• . Strong work ethic and motivated by results and self-improvement.
• . A performance mindset.
• . Must be able to work effectively with all areas of the dealership to maximize the buying experience and profitability.
• . Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• . Experience using Google Drive apps including Sheets/Docs is a plus.
• . Ability to learn customer management software (Eleads).
• . Experience with CRM and/or computerized inventory systems preferred, or ability to learn quickly.
• . Ability to handle confidential information responsibly.
• . Flexible schedule including evenings and weekends.
• . High school diploma preferred.

Responsibilities

• Handle incoming phone/internet leads and setting appointments.
• Handle live website chat sessions.
• Follow up with internet and incoming phone calls.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions with an upbeat and friendly tone.
• Answer all customer questions or commit to getting the answer in a timely manner.
• Perform other related duties as assigned or requested.

Skills

Listening & communication

Time management

Problem solving

Decision making

Work ethic

Performance mindset

Teamwork with dealership

Microsoft Office proficiency

Email/internet proficiency

Google Drive familiarity

CRM familiarity

CRM/Inventory systems

Confidentiality handling

Flexible schedule

Education

High school diploma preferred

Tools

Eleads CRM

CRM & inventory systems

Google Drive (Sheets/Docs)

Microsoft Office

Job description

Patriot Harley-Davidson in Fairfax, VA seeks an Internet Fit Specialist to transform every customer interaction into an unforgettable experience across inbound calls, emails, text, and chats. You will answer questions, schedule appointments and help customers navigate the online sales process.

The role requires strong listening, communication and organizational skills, plus the ability to learn Eleads CRM and related dealership systems.