Internet Sales BDC Associate – Appointment Setter

Balise Auto; Springfield (MA); On-site; USD 30,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Weekly Pay

Employee discounts on service, parts,

Job summary

Hyundai Springfield in Springfield, MA is seeking a dedicated BDC Associate - Customer Service Representative. You will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments with customers, providing a friendly, professional experience from first contact.

Responsibilities include responding to inquiries by phone and email, delivering accurate vehicle information, following up on sales leads, managing dealer

Qualifications

• Computer & Internet skills required.
• Proficiency in Microsoft Office applications.
• Ability to follow through on leads and close sales.
• Proven experience in a customer service or call center environment a plus.
• Excellent communications skills, both verbal and written.
• Ability to multitask and prioritize in a fast-paced work environment.
• Positive, can-do attitude.
• Team-oriented.
• Bilingual proficiency preferred but not required.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to our customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for the sales department.
• Follow through on customer leads and build relationships with clients to close sales
• Grow internet sales business and expand current customer base; measured through monthly online percentage.
• Maintain a positive, and professional attitude toward customers, vendors and employees.

Skills

Computer skills

MS Office

Multitasking

Communication skills

Team oriented

Bilingual (preferred)

Job description

Hyundai Springfield in Springfield, MA is seeking a dedicated BDC Associate - Customer Service Representative. You will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments with customers, providing a friendly, professional experience from first contact.

Responsibilities include responding to inquiries by phone and email, delivering accurate vehicle information, following up on sales leads, managing dealer