Online Sales & Lead Concierge — BDC Associate

Balise Auto; West Springfield (MA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) with company match

Paid time-off

Weekly pay

Employee discounts on service, parts,

and vehicles

Job summary

Balise Auto in West Springfield, MA is seeking a BDC Associate - Customer Service Representative to handle inquiries by phone and email, provide vehicle information, and book appointments. You will manage internet leads and respond promptly to online channels to drive sales.

The role emphasizes building relationships, following up on leads, and expanding the dealership's online sales share. A friendly, professional attitude and strong computer skills are essential, along with proficiency in

Qualifications

• Experience in customer service or call center environment.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to follow through on leads and close sales.
• Bilingual proficiency preferred but not required.
• Proactive and team-oriented attitude.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to our customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for the sales department.
• Follow through on customer leads and build relationships to close sales.
• Grow internet sales business and expand current customer base; measured through monthly online percentage.
• Maintain a positive, and professional attitude toward customers, vendors and employees.

Skills

Customer service

Lead follow-up

Multi-tasking

Excellent communication

Phone and email handling

Tools

Microsoft Office

Job description

Balise Auto in West Springfield, MA is seeking a BDC Associate - Customer Service Representative to handle inquiries by phone and email, provide vehicle information, and book appointments. You will manage internet leads and respond promptly to online channels to drive sales.

The role emphasizes building relationships, following up on leads, and expanding the dealership's online sales share. A friendly, professional attitude and strong computer skills are essential, along with proficiency in