Automotive BDC Associate, Hyundai

Balise Auto; Springfield (MA); On-site; USD 30,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Weekly Pay

Employee discounts on service, parts,

Job summary

Hyundai Springfield in Springfield, MA is seeking a dedicated BDC Associate - Customer Service Representative. You will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments with customers, providing a friendly, professional experience from first contact.

Responsibilities include responding to inquiries by phone and email, delivering accurate vehicle information, following up on sales leads, managing dealer

Qualifications

• Computer & Internet skills required.
• Proficiency in Microsoft Office applications.
• Ability to follow through on leads and close sales.
• Proven experience in a customer service or call center environment a plus.
• Excellent communications skills, both verbal and written.
• Ability to multitask and prioritize in a fast-paced work environment.
• Positive, can-do attitude.
• Team-oriented.
• Bilingual proficiency preferred but not required.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to our customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for the sales department.
• Follow through on customer leads and build relationships with clients to close sales
• Grow internet sales business and expand current customer base; measured through monthly online percentage.
• Maintain a positive, and professional attitude toward customers, vendors and employees.

Skills

Computer skills

MS Office

Multitasking

Communication skills

Team oriented

Bilingual (preferred)

Job description

Job DetailsJob Location: Hyundai Springfield - Springfield, MA 01105Position Type: Full TimeSalary Range: $30,000.00 - $75,000.00 Base+Commission/yearBDC Associate - Customer Service Representative

We are seeking a dedicated Customer Service Rep to join our team. In this role, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.

Job Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to our customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for the sales department.
• Follow through on customer leads and build relationships with clients to close sales
• Grow internet sales business and expand current customer base; measured through monthly online percentage.
• Maintain a positive, and professional attitude toward customers, vendors and employees.

Pay Range: $17.00-$25.00 per hour

Environmental & Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

Benefits Include:

• Competitive Benefits package, including health, dental, and disability insurances.
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off
• Weekly Pay
• Employee discounts on service, parts and vehicles

Qualifications

• Computer & Internet skills required
• Proficiency in Microsoft office applications
• Ability to follow through on leads and close sales
• Proven experience in a customer service or call center environment a plus
• Excellent communications skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced work environment
• Positive, can-do attitude
• Team-oriented
• Bilingual proficiency preferred but not required