Internet Leads Specialist - BDC & Appointments

Cmasvalleyvw; Chester (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Carter Myers Automotive (CMA) is seeking a motivated BDC Representative to engage with internet customers, build relationships, and set quality showroom appointments. This on-site role at CMA's Colonial Honda in Virginia requires high energy, strong communication, and a team-driven mindset.

You will work with sales leaders, track metrics, and contribute to dealership success. Responsibilities include responding to leads, multi-channel communication, and ensuring follow-up with customers.

Qualifications

• At least one year in a customer-facing role.
• Friendly, patient and customer-focused mindset.
• Excellent communication and interpersonal skills.
• Willingness to learn and grow professionally.
• Basic computer literacy.
• Must have a valid driver's license.

Responsibilities

• Respond to internet leads quickly and professionally.
• Communicate with customers via phone, text, email, and video.
• Build rapport and create meaningful conversations.
• Set and confirm showroom appointments.
• Follow up consistently with active and past customers.
• Work closely with sales managers and the sales team.
• Track daily performance metrics and activity.

Skills

Customer-facing experience

High energy

Excellent communication

Interpersonal skills

Willingness to learn

Basic computer literacy

Driver's license

Job description

Carter Myers Automotive (CMA) is seeking a motivated BDC Representative to engage with internet customers, build relationships, and set quality showroom appointments. This on-site role at CMA's Colonial Honda in Virginia requires high energy, strong communication, and a team-driven mindset.

You will work with sales leaders, track metrics, and contribute to dealership success. Responsibilities include responding to leads, multi-channel communication, and ensuring follow-up with customers.