BDC Representative (Internet Sales)

Cmasvalleyvw; Chester (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Carter Myers Automotive (CMA) is seeking a motivated BDC Representative to engage with internet customers, build relationships, and set quality showroom appointments. This on-site role at CMA's Colonial Honda in Virginia requires high energy, strong communication, and a team-driven mindset.

You will work with sales leaders, track metrics, and contribute to dealership success. Responsibilities include responding to leads, multi-channel communication, and ensuring follow-up with customers.

Qualifications

• At least one year in a customer-facing role.
• Friendly, patient and customer-focused mindset.
• Excellent communication and interpersonal skills.
• Willingness to learn and grow professionally.
• Basic computer literacy.
• Must have a valid driver's license.

Responsibilities

• Respond to internet leads quickly and professionally.
• Communicate with customers via phone, text, email, and video.
• Build rapport and create meaningful conversations.
• Set and confirm showroom appointments.
• Follow up consistently with active and past customers.
• Work closely with sales managers and the sales team.
• Track daily performance metrics and activity.

Skills

Customer-facing experience

High energy

Excellent communication

Interpersonal skills

Willingness to learn

Basic computer literacy

Driver's license

Job description

Description

Location: CMA's Colonial Honda

BDC Representative Overview: We are looking for a motivated, high-energy individual to join our Business Development Center (BDC) team. This role is critical to driving dealership success by engaging with internet customers, building relationships, and setting quality showroom appointments.

This is not a sit-back role - we are looking for someone who is competitive, coachable, and thrives in a fast-paced environment.

About Carter Myers Automotive (CMA)

Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924. Our dealerships represent many of the industry's most respected automotive brands, and our employee ownership culture reflects our belief that when associates have a stake in the business, everyone succeeds.

BDC Representative Responsibilities:

• Respond to internet leads quickly and professionally
• Communicate with customers via phone, text, email, and video
• Build rapport and create meaningful conversations
• Set and confirm showroom appointments
• Follow up consistently with active and past customers
• Work closely with sales managers and the sales team
• Track daily performance metrics and activity

What Success Looks Like:

• High energy and urgency every day
• Strong communication skills (phone + text)
• Ability to build trust quickly with customers
• Consistent follow-up and persistence
• Positive attitude and team-first mindset
• Comfortable using video and creative communication

Requirements

Qualifications

• At least one year of experience working in a customer-facing role
• Friendly, patient, and customer-focused mindset
• Excellent communication and interpersonal skills
• Willingness to learn and grow professionally
• Basic computer literacy
• Must have a valid driver's license

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment offers are contingent upon the successful completion of a drug screening and background check.