BDC Specialist: Fast-Paced Auto Lead & Appointment Setter

Cmasvalleyvw; Chester (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Cmasvalleyvw is seeking a motivated individual to join their Business Development Center team in Chester, Virginia. The role involves responding to internet leads, communicating with customers through various channels, and tracking performance metrics. Candidates should have at least one year of customer-facing experience and excellent communication skills. The position demands a competitive spirit in a fast-paced environment, offering a critical role in driving dealership success.

Qualifications

• At least one year of experience working in a customer-facing role.
• Friendly, patient, and customer-focused mindset.
• Excellent communication and interpersonal skills.
• Willingness to learn and grow professionally.
• Must have a valid driver's license.

Responsibilities

• Respond to internet leads quickly and professionally.
• Communicate with customers via phone, text, email, and video.
• Build rapport and create meaningful conversations.
• Set and confirm showroom appointments.
• Follow up consistently with active and past customers.
• Work closely with sales managers and the sales team.
• Track daily performance metrics and activity.

Skills

Customer-facing experience

Strong communication skills

Interpersonal skills

Ability to build trust

Basic computer literacy

Job description

Cmasvalleyvw is seeking a motivated individual to join their Business Development Center team in Chester, Virginia. The role involves responding to internet leads, communicating with customers through various channels, and tracking performance metrics. Candidates should have at least one year of customer-facing experience and excellent communication skills. The position demands a competitive spirit in a fast-paced environment, offering a critical role in driving dealership success.