International Patient Coordinator – Hybrid

Jobtailor; Miami (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

University Health System is seeking an experienced Care Coordination Specialist to organize arrangements for international patients and coordinate services across departments. You will liaise with referral sources, patients, hospitals, and physicians to ensure timely, courteous care.

The role involves scheduling, insurance verification, data gathering, and preparing cost estimates. You will support patients and families, handle after-hours on-call coverage, and maintain strong professional

Qualifications

• Associate's degree required.
• Minimum 1 year of relevant work experience.
• Ability to handle confidential information with discretion.
• Ability to work independently and/or collaboratively.
• Proficiency in Microsoft Office.

Responsibilities

• Organizes and manages arrangements for international patients seeking medical care.
• Acts as liaison between referral sources, patients, hospitals, and physicians.
• Coordinates medical services in a timely, accurate, and courteous manner.
• Manages the full cycle of medical services for international patients and supports patients and families.
• Troubleshoots problems and involves department ambassadors as needed.
• Schedules appointments and verifies insurance coverage.
• Gathers data from patients, referring physicians, and payers.
• Prepares pricing and bundled packages; obtains CPT codes and related docs.
• Follows up with patients and non-contracted payers to collect funds.
• Develops and maintains professional relationships with doctors, referral sources, staff, patients, and families.
• Resolves transportation and lodging arrangements for international patients.
• Serves as on-call, after-hours contact for care coordination.
• Floats across care coordination areas to provide coverage as assigned.
• Handles emails and calls, CRMs, tasks, and inquiries.

Skills

CPT Code Management

Cost Estimation

Data Gathering

Benefit Verification

Pre-Certification Processing

Effective Communication

Education

Associate's Degree

Tools

Microsoft Office

Cheers CRM

Epic In Baskets

Teams

Job description

• Organizes and manages all necessary arrangements for international patients seeking medical care within the University Health System
• Acts as a liaison between referral sources, patients, hospitals, and physicians
• Coordinates medical services in a timely, accurate, and courteous manner
• Manages the full cycle of medical services for international patients and supports patients and families throughout their visit
• Troubleshoots problems and determines when to involve department service ambassadors
• Schedules appointments and verifies insurance coverage
• Gathers pertinent data from patients, referring physicians, and payers
• Prepares pricing and bundled packages; obtains CPT codes, diagnosis information, letters of agreement, and payments
• Follows up with patients and non-contracted payers to collect additional funds
• Develops and maintains professional relationships with doctors, referral sources, staff, patients, and families
• Resolves transportation and lodging arrangements for international patients
• Serves as an on-call, after-hours contact for care coordination
• Floats across care coordination areas to provide coverage as assigned
• Answers emails and telephone calls, handles CRMs, tasks, and inquiries
• Documents task completions via Cheers CRM
• Manages inquiries through telephone, email inboxes, Teams, UHI Main, and Epic In Baskets
• Provides coverage for UHI desks at various facilities
• Reviews patient financial responsibilities and prepares cost estimates or self-pay packages
• Obtains benefit verifications, authorizations, pre-certifications, letters of guarantee, and required documentation
• Works with UM Cashiers to collect patient financial responsibilities before services are rendered
• Adheres to University and unit-level policies and procedures and safeguards University assets

Requirements

• Associate's Degree in related field
• Minimum 1 year of relevant work experience
• Ability to process and handle confidential information with discretion
• Ability to work independently and/or in a collaborative environment
• Proficiency in computer software, including Microsoft Office
• Ability to maintain effective interpersonal relationships
• Ability to communicate effectively in both oral and written form

Core Competencies

Demonstrates expertise in coordinating medical services for international patients, managing appointments, and verifying insurance coverage while maintaining effective communication and professional relationships with patients, families, and healthcare providers.

Highest-signal resume keywords

• Medical Services Coordination
• Appointment Scheduling
• Insurance Verification
• Interpersonal Communication
• Confidential Information Handling

ATS Optimization Keywords

Hard Skills

• CPT Code Management
• Cost Estimation
• Data Gathering
• Benefit Verification
• Pre-Certification Processing

Soft Skills

• Effective Communication
• Problem Solving
• Collaboration
• Discretion
• Relationship Management

Certifications & Qualifications

• Associate's Degree

Industry Keywords

• International Patient Care
• Healthcare Coordination
• Referral Management
• Patient Financial Responsibilities
• Service Ambassadors

Tools & Technologies

• Microsoft Office
• Cheers CRM
• Epic In Baskets
• Teams