Specialty Program Coordinator – Infectious Disease

Jobtailor; Columbus (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

Jobtailor in Columbus, OH seeks a Care Coordinator to connect physician offices, clinics, hospital departments, and patients for appointments, procedures, and referrals. You will serve as the essential link between patients and care providers and maintain assigned patient cases longitudinally.

Responsibilities include using the Medical Information System, entering test orders, coordinating non-emergency transportation, supporting self-management, and contributing to performance improvement

Qualifications

• High School diploma or equivalent; one year of customer service or medical experience or equivalent combination of education and experience.
• Familiar with guidelines regarding patient confidentiality issues.
• MS Office platforms such as Excel, OneNote, Word, and PowerPoint.
• Ability to convey information both in writing and verbally.
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

• Coordinate between physician offices, specialty clinics, hospital departments, and patients for clinic appointments, procedures, and referrals.
• Serve as essential link between patients and care providers.
• Maintain assigned patient cases longitudinally.
• Track and maintain patient profiles, appointments, interactions, and other data.
• Coordinate multidisciplinary planning conferences.

Skills

Patient Coordination

Data Management

Customer Service Excellence

Cultural Competence

Communication Skills

Education

High School diploma or equivalent

Tools

MS Office (Excel, OneNote, Word, PowerPoint)

Medical Information System

Job description

• Coordinate between physician offices, specialty clinics, hospital departments, and patients for clinic appointments, procedures, and referrals
• Serve as an essential link between patients and care providers
• Maintain assigned patient cases longitudinally
• Track and maintain patient profiles, appointments, interactions, and other data
• Coordinate multidisciplinary planning conferences
• Develop concise patient summaries and document care-team recommendations using standardized protocols and national care guidelines
• Assess gaps related to patient outcomes and support continuous quality improvement
• Compile and share statistics and data with management
• Contact patients before appointments to confirm attendance and identify barriers
• Obtain, record, and retrieve patient information using the Medical Information system
• Prepare the care team for patient arrival
• Enter test orders and insurance authorizations where applicable
• Mail specimen/sample kits to patients where applicable
• Identify medical, insurance, financial, and social resources and provide community referrals
• Follow up with patients and families throughout care plans
• Escort patients and families to pre- and post-procedure areas when needed
• Identify opportunities to improve patient care and organizational processes
• Resolve customer problems and anticipate internal and external customer needs
• Contribute to hospital, clinic, and patient-care-team performance improvement
• Use job-related software and systems
• Complete required trainings, submit invoices, and perform other duties according to standard operating procedures
• Assist eligible clients with applications, supporting documentation, and agency submission
• Provide referrals to and collaborate with onsite Case Managers
• Schedule and complete patient appointments and provide holistic support for self-management and medical stability
• Work collaboratively as part of a Ryan White Service team
• Provide information, resources, and support to help patients remain in care, adhere to medication, and maintain health and well-being
• Help patients access services from multiple providers and bridge communication between patients and providers
• Coordinate non-emergency medical transportation through the comprehensive Lyft program
• Assist with linkage and navigation of HIV PrEP care

Requirements

• High School diploma or equivalent; one year of customer service or medical experience; or equivalent combination of education and experience
• Familiar with guidelines regarding patient confidentiality issues
• Working knowledge of MS Office platforms such as Excel, OneNote, Word, and PowerPoint
• Ability to convey information both in writing and verbally
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service
• Sensitivity to, interest in and competence in cultural differences, HIV/AIDS, sexual practices, and substance dependency
• Demonstrated competence in working with the gay/lesbian/bisexual/transgender community

Core Competencies

Demonstrates expertise in patient coordination, including appointment scheduling, care team collaboration, and patient advocacy. Proficient in maintaining patient profiles and utilizing medical information systems to enhance patient outcomes and support quality improvement initiatives.

Highest-signal resume keywords

• Patient Coordination
• Medical Information System Proficiency
• Customer Service Excellence
• Cultural Competence
• Data Management

ATS Optimization Keywords

Hard Skills

• Appointment Scheduling
• Patient Profile Management
• Data Compilation
• Test Order Entry
• Insurance Authorization

Soft Skills

• Interpersonal Skills
• Communication Skills
• Problem-Solving Skills
• Sensitivity to Cultural Differences
• Customer Service Skills

Industry Keywords

• Patient Confidentiality
• HIV/AIDS Care
• Ryan White Service
• Community Referrals
• Quality Improvement

Tools & Technologies

• MS Office (Excel, OneNote, Word, PowerPoint)
• Medical Information System