Care Coordination Assistant – Peds Specialties, Complex Care

Jobtailor; Madison (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

Healthcare organization in the United States seeks a Care Coordinator to partner with care teams, navigate patients through the health care system, and coordinate scheduling for clinical needs. You will connect patients to clinical, social, and community resources and provide emotional support within specialty care.

Collaboration across teams is essential to manage specialty care needs. Responsibilities emphasize patient care coordination, scheduling, and support for diverse patient populations;

Qualifications

• Associate's Degree in Health Care or Social Services required.
• 1 year of experience in a health care setting with emphasis on customer service, including scheduling, registration or insurance focus.
• Two years of relevant experience in a health care setting with emphasis on customer service in lieu of degree, in addition to the required experience.
• Experience with medical forms, letters, and prior authorizations preferred.
• Experience with data entry and electronic medical records preferred.
• Experience working with individuals from diverse ethnic, cultural, and socioeconomic backgrounds preferred.

Responsibilities

• Partner with care team members to coordinate patient care.
• Navigate patients through the health care system and support patients receiving specialized care.
• Work with patients and families to ensure appropriate scheduling for clinical needs.
• Connect patients and families to clinical, social, and community resources.
• Provide emotional support and education within the specialty care discipline.
• Collaborate across the health care team to coordinate and medically manage specialty care needs.

Skills

Patient Care Coordination

Customer Service Experience

Scheduling & Registration

Diverse Background Engagement

Emotional Support

Education

Associate's Degree in Health Care or Social Services

Tools

Electronic Medical Records (EMR)

Data Entry

Prior Authorization Processing

Job description

• Partner with care team members to coordinate patient care
• Navigate patients through the health care system and support patients receiving specialized care
• Work with patients and families to ensure appropriate scheduling for clinical needs
• Connect patients and families to clinical, social, and community resources
• Provide emotional support and education within the specialty care discipline
• Collaborate across the health care team to coordinate and medically manage specialty care needs

Requirements

• Associate's Degree in a health care or social services related discipline required
• 1 year of experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus required
• Two years of relevant experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus in lieu of degree, in addition to the required experience
• Experience with medical forms, letters, and prior authorizations preferred
• Experience with data entry and electronic medical records preferred
• Experience working with individuals from diverse ethnic, cultural, and socioeconomic backgrounds preferred

Core Competencies

Demonstrates expertise in coordinating patient care and navigating the health care system, with a strong emphasis on customer service and scheduling. Capable of providing emotional support and connecting patients to necessary resources while collaborating effectively with health care teams.

Highest-signal resume keywords

• Patient Care Coordination
• Customer Service Experience
• Scheduling and Registration
• Electronic Medical Records
• Diverse Background Engagement

ATS Optimization Keywords

Hard Skills

• Data Entry
• Medical Forms Management
• Prior Authorization Processing

Soft Skills

• Emotional Support
• Collaboration

Certifications & Qualifications

• Associate's Degree in Health Care or Social Services

Industry Keywords

• Health Care System
• Specialty Care
• Community Resources