Passenger Service Agent

Colonial Group; Romulus (MI); Hybrid; USD 24,000 - 27,000; Full time

Job summary

Colonial Group is seeking a dnata Passenger Service Agent to support international passengers through check-in, document verification, seat assignment, boarding pass issuance, and baggage handling. You will coordinate with airlines and ground staff and handle changes during shifts.

The role requires a valid state driver’s license/FAA identifications, a high school diploma, strong communication skills, basic computer literacy, and the ability to lift up to 70 pounds. Shifts start at 12:00pm.

Qualifications

• Valid state driver's license and FAA/Airport identifications/authorizations.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.

Responsibilities

• Electronic check-in of passengers for international travel.
• Verification of documents for international and domestic flights.
• Assign passenger seats.
• Ensure correct boarding passes are provided to each passenger for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.
• Performing other duties as assigned.

Skills

Excellent communication and Interperon

Education

High school diploma or GED

Tools

Basic computer literacy

Job description

As a dnata Passenger Service Agent, you have an essential role of handling administrative procedures for international passengers before and after a flight, including but not limited to:

• Electronic check-in of passengers for international travel
• Verification of documents for international and domestic flights
• Assign passenger seats
• Ensure correct boarding passes are provided to each passenger for the assigned flight
• Verify ticket and seat reservations
• Match manifest to on-board count
• Announce arrivals and departures as necessary
• Provide information to passengers/customers as requested
• Connect/disconnect Jetway/stairs as necessary
• Assist with baggage tagging and baggage claim reports
• Maintain current knowledge of all flight times during designated shift
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

Qualifications

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
• Possess a high school diploma or GED equivalent
• Excellent communication and interpersonal skills
• Possess basic computer literacy
• Ability to stand, bend, stoop, and walk for extended periods of time
• Push, pull, lift, and load up to 70 pounds
• Exceptional customer service skills

pay rate $17.50/hr.

various shift times available starting at 12:00pm-9:00pm (4.5-hour shifts)