International Executive Host - MGM National Harbor

MGM Resorts International; National Harbor (MD); On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

Health & income protection

Employee discounts on hotel, F&B, and演

Free meals in employee dining room

Free parking on and off shift

Healthcare, financial, and time-off

Professional development and volunteer

Job summary

MGM Resorts International is seeking an Executive Host at National Harbor, MD to help maintain our casino customer base and deliver outstanding service. You will analyze gaming activity, tailor incentives, and engage with patrons to strengthen loyalty and drive marketing initiatives.

The ideal candidate has at least 1 year of relevant experience and strong sales/customer service skills. Eligible for the company incentive plan and comprehensive benefits including healthcare and retirement options.

Qualifications

• Minimum 21 years of age.
• 1 year of prior relevant experience.
• Sales experience preferred.
• Casino operations management experience preferred.

Responsibilities

• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Analyze patrons’ gaming activity and tier status to deliver personalized incentives.
• Proactively cultivate and expand the property’s premium gaming customer base through personal outreach and on-floor engagement.
• Host property tournaments, VIP dinners, seasonal galas, and cultural celebrations to drive player loyalty and elevate marketing initiatives.
• Uphold compliance with federal, state, and local gaming law requirements and trainings.

Skills

Sales experience

Casino ops experience

Customer service

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Executive Host to assist in maintaining the property’s casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.

THE DAY-TO-DAY:

• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Analyze patrons’ gaming activity and tier status to deliver personalized incentives.
• Proactively cultivate and expand the property’s premium gaming customer base through personal outreach, on-floor engagement, and relationship building.
• Actively host and participate in property tournaments, VIP dinners, seasonal galas, and cultural celebrations to drive player loyalty and elevate marketing initiatives.
• Uphold compliance with federal, state, and local gaming law requirements and mandatory regulatory trainings.

THE IDEAL CANDIDATE:

• At least 21 years of age
• 1 year of prior relevant experience
• Sales experience (Preferred)
• Casino operations management experience (Preferred)

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Range:

The pay range for this role is:

$55,600.00 - $74,200.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.