International Executive Host - MGM National Harbor

MGM Resorts; Maryland; On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

Health benefits

Discounts

Free meals

Free parking

Benefits package

Development programs

Job summary

MGM Resorts International is seeking an Executive Host in Maryland to support and grow the casino's premium customer base. You will nurture relationships, provide personalized incentives, and ensure exceptional guest service on the floor.

Ideal candidates bring at least 1 year of relevant experience, with sales and casino operations familiarity, and a willingness to participate in regulatory trainings.

Qualifications

• At least 21 years of age.
• Minimum 1 year of relevant experience.
• Sales experience preferred.
• Casino operations management experience preferred.

Responsibilities

• Resolve guest issues to maintain satisfaction and loyalty.
• Analyze patrons' gaming activity and tier status for personalized incentives.
• Engage on floor to expand premium gaming customer base and relationships.
• Host property events and tournaments to drive loyalty and marketing initiatives.
• Comply with federal, state, and local gaming laws and trainings.

Skills

Customer service

Sales experience

Casino operations

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Executive Host to assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures.

THE DAY-TO-DAY:

• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Analyze patrons' gaming activity and tier status to deliver personalized incentives.
• Proactively cultivate and expand the property's premium gaming customer base through personal outreach, on-floor engagement, and relationship building.
• Actively host and participate in property tournaments, VIP dinners, seasonal galas, and cultural celebrations to drive player loyalty and elevate marketing initiatives.
• Uphold compliance with federal, state, and local gaming law requirements and mandatory regulatory trainings.

THE IDEAL CANDIDATE:

• At least 21 years of age
• 1 year of prior relevant experience
• Sales experience (Preferred)
• Casino operations management experience (Preferred)

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Range:

The pay range for this role is:

$55,600.00 - $74,200.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company's incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19648

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