Cage Manager - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); On-site; USD 67,000 - 89,000; Full time

Benefits offered by this job

Wellness program

Health protection

Discounts & perks

Free meals

Free parking

Benefits & time off

Development opportunities

Job summary

National Harbor, Maryland – MGM Resorts International is seeking a Casino Cage Manager to oversee daily operations of the Cage during assigned shifts and deliver exceptional guest service. The role emphasizes cash handling, compliance with gaming regulations, and leadership across Cage Operations, Finance, Marketing, and Hotel departments.

The ideal candidate has 2+ years cash handling and 1+ year supervisory experience, is 21+, and will help manage loyalty programs, disputes, and premium guest

Qualifications

• 2+ years of cash handling experience.
• 1+ years of supervisory experience (Preferred).
• At least 21 years of age.

Responsibilities

• Lead front-line cage and window operations, ensuring end-of-shift bank balancing and variance control.
• Ensure compliance with Title 31 (Anti-M money Laundering/BSA) reporting standards and gaming regulations.
• Oversee loyalty programs, resolve member disputes, and issue FREEPLAY or coupons per policy.
• Drive premier guest service by adhering to the S.H.O.W. service model and handling customer inquiries or escalations.
• Manage HR functions for cage personnel including hiring, onboarding, training, evaluations, and disciplinary actions.

Skills

Cash handling

Supervisory experience

Guest service

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the responsibility of the Casino Cage Manager to provide overall management of personnel and daily operations of the Casino Cage during assigned shifts while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices and procedures.

THE DAY-TO-DAY:

• Cage Operations & Financial Compliance: Lead front-line cage and window operations, ensuring end-of-shift bank balancing, strict variance control, and full compliance with Title 31 (Anti-Money Laundering/BSA) reporting standards and gaming regulations.
• Cross-Departmental Collaboration: Maintain proactive, two-way communication across Casino Operations, Finance, Marketing, Food & Beverage, Hotel, and Retail to support seamless property-wide operations and financial reconciliation.
• Loyalty Program Administration & Dispute Resolution: Supervise loyalty programs, exercising discretionary authority to resolve member disputes, adjust tier credits/tier matches, and issue FREEPLAY or complimentary play coupons in line with company policy.
• Service Excellence & Brand Standards: Drive premier guest service delivery by embedding the S.H.O.W. service model, measuring team performance against brand attributes, and resolving complex customer inquiries or escalations promptly and professionally.
• Team Leadership & Talent Development: Manage core HR functions for cage personnel, including hiring, onboarding, shift training, performance evaluations, employee recognition, disciplinary actions, and diversity-focused succession planning.

THE IDEAL CANDIDATE:

• 2+ years of cash handling experience.
• 1+ years of supervisory experience (Preferred).
• At least 21 years of age.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Pay Range:

The pay range for this role is:

$66,700.00 - $89,000.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW?