International/Exec Patient Service Coordinator - Part Time

Henry Ford Health; Detroit (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Henry Ford Health is seeking an International Patient Services Coordinator to manage inquiries and coordinate the patient experience across inpatient and outpatient care. The role involves acting as a liaison among patients, families, clinicians, and administrative teams to ensure smooth care, scheduling, and coordination of services.

The ideal candidate will have strong communication, organizational, and problem-solving skills, plus experience with EMR/EHR systems and healthcare software in a

Qualifications

• Requires an Associate's degree; a Bachelor's is preferred.
• Minimum 3 years in healthcare operations with impact on efficiency or patient experience.
• Experience with EMR/EHR systems and scheduling/payment workflows.
• Strong communication and multitasking abilities; customer-focused.

Responsibilities

• Coordinate international/executive health inquiries and patient experience.
• Assist with inpatient and outpatient visits, admissions, and procedures.
• Serve as liaison between patients, families, departments, and third parties.
• Support process improvements and goal development with leadership.

Skills

Interpersonal skills

Customer service

Verbal communication

Organizational skills

Education

Associate's degree

Bachelor's degree

Tools

EMR/EHR systems

Healthcare software

Job description

Responsible for the correspondence and coordination for all international/executive health inquiries. Assist with the coordination of the entire international/executive health patient experience, including both inpatient and outpatient visits and procedures. This position will address and lead from the initial request for care and follow all care coordination for the patient. Coordinates with the patient/family, administration, HFH physicians, pricing department, medical records, scheduling departments, and others to ensure a seamless and satisfactory patient experience. Participates with department leadership in goal development and process improvements. Coordinates all concierge services required by international/executive health patients. Leads constructive lines of communication between all parties needed in caring for the international/executive health patient. Acts as a liaison between patients\' family and clinical and non-clinical teams as well as all third parties. Acts as an advocate for the patient and family.

Education And Experience

• Associate’s degree required; Bachelor’s degree preferred
• Minimum 3 years of progressively responsible healthcare experience with demonstrated impact on operational efficiency, patient care/process improvement, or staff productivity
• Experience working with electronic medical record (EMR/EHR) systems
• Proficient with common computer applications, IT systems, and healthcare-related software
• Experience with appointment scheduling and payment collection processes
• Proven ability to prioritize, manage, and execute multiple tasks while meeting deadlines and established timelines
• Strong interpersonal and customer service skills with the ability to communicate effectively with internal and external customers
• Demonstrates professional, customer-friendly, and culturally appropriate communication and etiquette
• Strong verbal communication skills both in person and over the phone
• Ability to apply problem-solving and critical-thinking skills in fast-paced environments
• Strong organizational and multitasking abilities

Additional Information

• Organization: Corporate Services
• Department: International Patient Services
• Shift: Day Job
• Union Code: Not Applicable