International Care Navigator

Ispn Psych; Cincinnati (OH); On-site; USD 53,705 - 67,142; Full time

Job summary

Cincinnati Children’s is seeking an International Specialist I to support international patients and families as they prepare for care, travel to Cincinnati, navigate services during their stay, and transition home.

This role coordinates across clinical teams, financial clearance, guest services, interpreter services, families, international payors, and partner organizations to ensure timely, organized, and compassionate support throughout the care journey.

Qualifications

• Bachelor's degree in a related field.
• 2 years of work experience in a related job discipline.
• Experience coordinating patient services, international services, healthcare access, travel logistics, financial clearance, case management, or complex client/family support.

Responsibilities

• Serve as a point of contact for international patient care inquiries and family questions throughout the care journey.
• Gather, organize, and route medical records to support referrals, treatment planning, approvals, and travel coordination.
• Coordinate appointments and support timely services while being sensitive to family travel needs.
• Compose visa-support documentation after satisfactory financial arrangements are in place.
• Coordinate with Guest Services to support accommodation and transportation needs.
• Help arrange interpreter services as needed and maintain HIPAA compliance when working with third parties.
• Work with clinical, financial, embassy, ministry, payor, and partner contacts to support international care coordination.
• Support family orientation, ongoing triage, documentation requests, medication or appointment questions, and transition needs when families return home.

Skills

Arabic language proficiency

Communication skills

Empathy

Time management

Education

Bachelor's degree

Job description

Cincinnati Children’s is seeking an International Specialist I to support international patients and families as they prepare for care, travel to Cincinnati, navigate services during their stay, and transition home.

This role coordinates across clinical teams, financial clearance, guest services, interpreter services, families, international payors, and partner organizations to ensure timely, organized, and compassionate support throughout the care journey.