International Specialist I

CO00 Children's Hospital Medical Center; United States; On-site; USD 53,705 - 67,142; Full time

Job summary

Cincinnati Children’s Hospital Medical Center is seeking an International Specialist I to assist international patients and families as they prepare for care, travel to Cincinnati, and navigate services during their stay. You will coordinate with clinical teams, financial clearance, guest services, interpreter services, and payors to ensure timely, organized, and compassionate support.

Required qualifications include a Bachelor's degree and 2 years of related experience, with preferred Arabic

Qualifications

• Bachelor's degree in a related field.
• 2 years of work experience in a related job discipline.

Responsibilities

• Serve as a point of contact for international patient care inquiries and family questions throughout the care journey.
• Gather, organize, and route medical records to support referrals, treatment planning, approvals, and travel coordination.
• Coordinate appointments and support timely services while being sensitive to family travel needs.
• Compose visa-support documentation after satisfactory financial arrangements are in place.
• Coordinate with Guest Services to support accommodation and transportation needs.
• Help arrange interpreter services as needed and maintain compliance with HIPAA privacy requirements when working with third parties.
• Work with clinical, financial, embassy, ministry, payor, and partner contacts to support international care coordination.
• Support family orientation, ongoing triage, documentation requests, medication or appointment questions, and transition needs when families return home.

Skills

Attention to detail

Clear communication

Time management

Empathy

Cross-functional coordination

Education

Bachelor's degree in a related field

Job description

Primary Location Burnet Campus Department Financial Clearance Center Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $53,705.60 - $67,142.40 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Cincinnati Children's is seeking an International Specialist I to support international patients and families as they prepare for care, travel to Cincinnati, navigate services during their stay, and transition home. This role coordinates across clinical teams, financial clearance, guest services, interpreter services, families, international payors, and partner organizations to help ensure timely, organized, and compassionate support.

What You Will Do

• Serve as a point of contact for international patient care inquiries and family questions throughout the care journey.
• Gather, organize, and route medical records to support referrals, treatment planning, approvals, and travel coordination.
• Coordinate appointments and support timely services while being sensitive to family travel needs.
• Compose visa-support documentation after satisfactory financial arrangements are in place.
• Coordinate with Guest Services to support accommodation and transportation needs.
• Help arrange interpreter services as needed and maintain compliance with HIPAA privacy requirements when working with third parties.
• Work with clinical, financial, embassy, ministry, payor, and partner contacts to support international care coordination.
• Support family orientation, ongoing triage, documentation requests, medication or appointment questions, and transition needs when families return home.

What Will Help You Be Successful

• Strong organization and attention to detail in a fast-paced, case-based environment.
• Clear, warm, and professional communication with families, clinical teams, and external partners.
• Ability to balance multiple time-sensitive cases while keeping patient and family needs clear.
• Empathy and composure when supporting families through stressful situations, including difficult care circumstances.
• Comfort coordinating across multiple teams and following defined procedures while escalating important issues appropriately.

Job Qualifications

• Bachelor's degree in a related field.
• 2 years of work experience in a related job discipline.

Preferred Qualifications

Arabic language proficiency is highly preferred based on current patient and family support needs; final posting language should be confirmed before launch. Additional language proficiency may be helpful, particularly languages commonly used by international families served by the program. Experience coordinating patient services, international services, healthcare access, travel logistics, financial clearance, case management, or complex client/family support. Exposure to Epic or similar healthcare documentation systems is helpful but not listed as a hard requirement in the approved profile.

Work Environment

Entry-level professional role using defined procedures with guidance from more senior roles. Fast-paced international patient coordination environment with sensitive, time-bound case details. Includes cross-functional coordination with clinical teams, financial services, guest services, interpreter services, partner institutions, and international payors.

Weekly rotating on-call coverage for arrivals and bereavement support.

About Us

At Cincinnati Children's, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years.

Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.

Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025).

One of the nation's America's Most Innovative Companies as noted by Fortune.

Consistently certified as great place to work.

A Leading Disability Employer as noted by the National Organization on Disability.

Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).

We Embrace Innovation - Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future - for all of us.

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

EEO/Veteran/Disability

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

Completion of Application

You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application.

Need Assistance or Accommodation?

Assistance with Application: For assistance or technical support, visit our FAQ page or email [e-mail]. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email [e-mail].