Global Patient Care Coordinator

CO00 Children's Hospital Medical Center; United States; On-site; USD 53,705 - 67,142; Full time

Job summary

Cincinnati Children’s Hospital Medical Center is seeking an International Specialist I to assist international patients and families as they prepare for care, travel to Cincinnati, and navigate services during their stay. You will coordinate with clinical teams, financial clearance, guest services, interpreter services, and payors to ensure timely, organized, and compassionate support.

Required qualifications include a Bachelor's degree and 2 years of related experience, with preferred Arabic

Qualifications

• Bachelor's degree in a related field.
• 2 years of work experience in a related job discipline.

Responsibilities

• Serve as a point of contact for international patient care inquiries and family questions throughout the care journey.
• Gather, organize, and route medical records to support referrals, treatment planning, approvals, and travel coordination.
• Coordinate appointments and support timely services while being sensitive to family travel needs.
• Compose visa-support documentation after satisfactory financial arrangements are in place.
• Coordinate with Guest Services to support accommodation and transportation needs.
• Help arrange interpreter services as needed and maintain compliance with HIPAA privacy requirements when working with third parties.
• Work with clinical, financial, embassy, ministry, payor, and partner contacts to support international care coordination.
• Support family orientation, ongoing triage, documentation requests, medication or appointment questions, and transition needs when families return home.

Skills

Attention to detail

Clear communication

Time management

Empathy

Cross-functional coordination

Education

Bachelor's degree in a related field

Job description

Cincinnati Children’s Hospital Medical Center is seeking an International Specialist I to assist international patients and families as they prepare for care, travel to Cincinnati, and navigate services during their stay. You will coordinate with clinical teams, financial clearance, guest services, interpreter services, and payors to ensure timely, organized, and compassionate support.

Required qualifications include a Bachelor's degree and 2 years of related experience, with preferred Arabic