Internal Service & Delivery Coordinator

Bish's RV, Inc.; Ludington (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with match

Employee discounts

Life insurance

Gym membership reimbursement

Advancement opportunities

Incentive trip

RV Borrowing Program

Job summary

Bish's RV, Inc. is seeking an Internal Service Advisor to bridge the gap between sales and service, ensuring sold units are prepped accurately and efficiently. You’ll coordinate with dispatch, technicians, and the sales team to keep workflows on track and deliver exceptional customer experiences.

The role emphasizes cross-department collaboration, accurate service documentation, and proactive communication to maintain high dealership standards and a smooth delivery process.

Qualifications

• Professional customer service skills and effective communication.
• Proficiency with computer-based systems and software.
• Strong verbal and written communication abilities.
• Ability to coordinate across departments and schedules.

Responsibilities

• Review and assess internal service work orders for accuracy and completeness.
• Coordinate workflow and timelines with dispatch, technicians, and the sales team.
• Ensure units are prepped and ready for delivery according to dealership standards.
• Track the status of internal jobs and follow up to ensure on-time completion.
• Assist with documentation, parts coordination, and warranty-related processes.
• Support inventory tracking and maintain accurate service records.
• Communicate effectively across departments to align priorities and avoid delays.

Skills

Customer service

Communication

Computer systems

Verbal communication

Written communication

Team coordination

Tools

Service management software

Scheduling tools

Job description

Bish's RV, Inc. is seeking an Internal Service Advisor to bridge the gap between sales and service, ensuring sold units are prepped accurately and efficiently. You’ll coordinate with dispatch, technicians, and the sales team to keep workflows on track and deliver exceptional customer experiences.

The role emphasizes cross-department collaboration, accurate service documentation, and proactive communication to maintain high dealership standards and a smooth delivery process.