Internal Service Advisor Land Rover Santa Monica

Sonic Automotive; Santa Monica (CA); On-site; USD 21,000 - 23,000; Full time

Job summary

Land Rover Santa Monica, a Sonic Automotive family dealership, is seeking an Internal Service Advisor to schedule service appointments, obtain customer and vehicle data, and provide accurate written cost estimates. You will establish promised times and monitor progress throughout the day.

The role requires strong communication, basic automotive knowledge, and the ability to explain repairs clearly while maintaining customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Two years of dealership experience.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional appearance.
• Authorized to work in the USA.

Responsibilities

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time and communicates changes to customers.
• Monitors progress of repair and informs customers of changes.
• Test-drives or references test technician as needed.
• Maintains CSI at least comparable to manufacturer/branch average.
• Advises customers on vehicle care per manufacturers' specs.
• Follows safety policies and reports accidents.

Skills

Customer service

Communication

Reading data

Attention to detail

Education

High school diploma or equivalent

Job description

Internal Service Advisor - Land Rover Santa Monica

• Full-time
• SHL Package: Sonic Customer Service and Admin
• Compensation: USD 25 - USD 25 - hourly

At Land Rover Santa Monica,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation: $25/ Hourly

(The Internal Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $17.05.)

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written".
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures,and immediately report any and all accidents to a manager or supervisor.

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

All your information will be kept confidential according to EEO guidelines.