Service Advisor -Jaguar Land Rover LA

Sonic Automotive, Inc.; Los Angeles (CA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Competitive benefits

Commission opportunities

On-site parking

Job summary

Sonic Automotive, Inc. in Los Angeles, CA is seeking a Service Advisor for Jaguar Land Rover LA. The role includes scheduling service, greeting customers, and delivering accurate estimates with promised times.

Strong communication and prior dealership experience are valued, with base pay of $19/hour plus commission. This on-site position emphasizes customer satisfaction, adherence to safety, and knowledge of vehicle maintenance.

Qualifications

• High school diploma or the equivalent.
• Two years of experience in a dealership position.
• ASE certification preferred.
• Excellent oral and written communication skills.

Responsibilities

• Schedule service appointments and obtain customer data.
• Greet customers in a timely, friendly manner.
• Provide a written cost estimate for labor and parts; establish promised time.
• Monitor repair progress and communicate changes to customers.
• Test-drive or refer to test technician as needed.
• Maintain CSI and promote vehicle care per manufacturer specs.

Skills

Customer service

Communication skills

Reading & comprehension

ASE certification

Education

High school diploma

Job description

Service Advisor -Jaguar Land Rover LA in Los Angeles, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Jaguar Land Rover LA,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Salary: $19.00 per hour + Commission

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use IPads or IPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19/hr plus commission )

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

(The Service Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

All your information will be kept confidential according to EEO guidelines.