Internal Medicine Care Concierge | Front Desk Coordinator

Schwarzman Animal Medical Center; New York (NY); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Generous Sign-on bonus

Generous paid time off

Tuition assistance

50% discount on veterinary care

403b matching

Comprehensive medical, dental, and vis

Job summary

Schwarzman Animal Medical Center is seeking a Care Coordinator at the front desk to ensure smooth patient flow and exceptional client experience in a busy veterinary hospital. The role focuses on client intake, discharge, payments, and effective use of the EMR system to manage appointments and referrals.

You will triage calls, coordinate with Internal Medicine and Ophthalmology, and support referrals while maintaining confidentiality and high service standards.

Qualifications

• Minimum of 2 years of veterinary or human medical clerical experience.
• Minimum of 2 years of customer service in a professional setting.
• Excellent written and verbal communication skills.
• Strong organizational abilities, with the capacity to multitask and resolve issues.

Responsibilities

• Serve as primary liaison between Internal Medicine & Ophthalmology, Referral Veterinarians, clients and other departments.
• Responsible for Client check in and check out (Patient registration and discharge).
• Triage phone calls to determine appropriate response to meet needs.
• Efficient use of EMR for scheduling, reminders, no-shows and cancellations.

Skills

Vet/Med clerical

Customer service

Communication skills

Organization

Multitasking

Interdepartmental liaison

Independent work

Documentation standards

Learning & development

Education

High School Diploma

Job description

Schwarzman Animal Medical Center is seeking a Care Coordinator at the front desk to ensure smooth patient flow and exceptional client experience in a busy veterinary hospital. The role focuses on client intake, discharge, payments, and effective use of the EMR system to manage appointments and referrals.

You will triage calls, coordinate with Internal Medicine and Ophthalmology, and support referrals while maintaining confidentiality and high service standards.