Care Coordinator

Schwarzman Animal Medical Center; New York (NY); On-site; USD 32,993 - 42,361; Full time

Benefits offered by this job

Sign-on bonus

Paid time off

Tuition assistance

50% discount on veterinary care

403(b) matching

Comprehensive medical, dental, and vision coverage

Job summary

Schwarzman Animal Medical Center in New York is seeking a full‑time Care Coordinator to provide clerical support to the Cancer Institute. The candidate should have a minimum of 2 years of veterinary or human health clerical experience and exceptional communication skills.

Key responsibilities include being the primary liaison with clients and veterinarians, managing patient check-ins, and scheduling appointments. Benefits include a generous sign-on bonus, paid time off, and tuition assistance.

Qualifications

• Minimum of 2 years veterinary/human health clerical experience.
• Minimum of 2 years customer service in a professional setting.
• Excellent written and verbal communication skills.

Responsibilities

• Primary liaison between the Cancer Institute and referral veterinarians.
• Client check-in and check-out including patient registration.
• Easily triage incoming phone calls.

Skills

Veterinary/human health clerical experience

Customer service

Communication skills

Organization

Multitasking

Confidentiality

Job description

Care Coordinator – Cancer Institute

The Schwarzman Animal Medical Center seeks a full‑time Care Coordinator to provide clerical support to the Cancer Institute. The role requires excellent communication, organization, and referral coordination skills.

Shift

Saturday: 8 a.m.–4 p.m.

Skills & Qualifications

• Minimum of 2 years veterinary/human health clerical experience
• Minimum of 2 years customer service in a professional setting
• Excellent written and verbal communication skills
• Well organized with the ability to multitask
• Capability to interact with all levels of staff, clients, and veterinary practices
• Confidential handling of sensitive information in accordance with policies

Key Responsibilities

• Primary liaison between the Cancer Institute, referral veterinarians, and internal/external clients
• Client check‑in and check‑out, including patient registration, admission, and discharge
• Easily triage incoming phone calls and determine appropriate response
• Schedule appointments, manage reminders, no‑show, and cancellations
• Collect cash and prepare payment plans in compliance with guidelines
• Obtain referral documentation, medical records, and pre‑registration paperwork
• Provide concierge service to navigate the hospital and advise clients
• Track patient updates and send communications to referral veterinarians and clients
• Provide daily status reports on inpatient pets to veterinary staff and clients
• Handle general information calls about routine pet care and AMC services
• Maintain proficiency with electronic medical records and telephone systems
• Perform additional duties as needed

Benefits

• Generous sign‑on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403(b) matching
• Comprehensive medical, dental, and vision coverage
• Potential eligibility for Public Loan Service Forgiveness Program (501(c)(3) nonprofit)

Salary Range

$23.95 – $30.75 USD

Commitment to Lifelong Learning

Our team of veterinary professionals is dedicated to teaching, research, and innovation, offering mentoring and advancement opportunities.

EEO Statement

We are an Equal Opportunity Employer. The Schwarzman Animal Medical Center does not discriminate on the basis of any protected class in hiring, employment, or training.