Inbox Workflow Coordinator (Remote)

Hrstalentsolutions; San Antonio (TX); Remote; USD 41,000 - 48,000; Full time

Job summary

Hrstalentsolutions is seeking a Shared Inbox Coordinator for remote office support. You will identify topics, document details, and route messages to the appropriate colleague according to instructions. The role blends office administration with careful written communication to keep requests visible and properly handed off.

Responsibilities include checking inboxes, avoiding duplicate tasks, and updating records as ownership or context changes. Beginners are welcome and training is provided.

Qualifications

• Experience with shared email, customer service, or office administration is a plus, not a requirement.
• Beginners are welcome; training on task categories, tools, and escalation routes is possible.
• Attention to detail helps keep inboxes organized and handoffs clear.

Responsibilities

• Check the assigned inbox for new requests and replies to existing ones.
• Read enough context to avoid opening a second task for the same issue.
• Identify missing details that prevent the request from moving ahead.
• Assign or forward the item under the team’s routing instructions.
• Update the task record when information or ownership changes.
• Keep unresolved messages visible for the appropriate person.
• Close a task only when the record shows a finished result or approved handoff.
• Ensure the right person has a complete, useful handoff for sender needs.

Skills

Basic computer literacy

Written communication

Routing/triage

Customer service experience

Job description

Hrstalentsolutions is seeking a Shared Inbox Coordinator for remote office support. You will identify topics, document details, and route messages to the appropriate colleague according to instructions. The role blends office administration with careful written communication to keep requests visible and properly handed off.

Responsibilities include checking inboxes, avoiding duplicate tasks, and updating records as ownership or context changes. Beginners are welcome and training is provided.