Internal FAQ Tracker Specialist (Remote)

HRS Talent Solutions; Cincinnati (OH); Remote; USD 54,000 - 57,000; Full time

Job summary

HRS Talent Solutions is seeking an Internal FAQ Request Coordinator for a remote full-time role in the United States. You will gather questions, check current approved answers, and route unresolved topics to the document owner, without writing new policy.

The ideal candidate has strong customer service and office administration skills, can log gaps in the FAQ tracker, group similar questions, and track ownership until an approved answer is published.

Qualifications

• Experience with customer service and office administration.
• Ability to log, categorize, and track topics in a knowledge-base.
• Strong written communication and note-taking skills.

Responsibilities

• Read assigned questions from an internal inbox or form.
• Search current approved FAQ material for a relevant answer.
• Provide a specific section or link when guidance is clear.
• Log missing, conflicting, or hard-to-find topics for review.
• Remove unnecessary personal detail from a general topic summary.
• Track ownership and status until an authorized answer is available.
• Check a published update against the original question.

Skills

Customer service

Attention to detail

Job description

HRS Talent Solutions is seeking an Internal FAQ Request Coordinator for a remote full-time role in the United States. You will gather questions, check current approved answers, and route unresolved topics to the document owner, without writing new policy.

The ideal candidate has strong customer service and office administration skills, can log gaps in the FAQ tracker, group similar questions, and track ownership until an approved answer is published.