Internal Customer Success Manager (INS890)

Hire Overseas; Colorado; Remote; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Holidays observance

100% remote setup

Zusammenfassung

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships in a fully remote role. You will manage client relations, ensure candidate quality, and proactively identify issues with placed contractors. Familiarity with offshore markets and strong written communication are essential.

We require a Loom video submission as part of the process. This is a 100% remote position with bi-monthly USD pay and opportunities to shape key accounts for our offshore

Qualifikationen

• Relevant experience in customer success, account management, staffing, or recruiting.
• Clear, real, personal written communication; Background in staffing, recruiting, or offshore hiring.
• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa.

Aufgaben

• Client Relationship Management.
• Run regular check-ins across every active account and spot problems with a placed contractor before the client does.
• Own the quality of every candidate that goes in front of a client.

Kenntnisse

Customer success

Account management

Staffing/recruiting

Written communication

Offshore hiring

Jobbeschreibung

We're looking for an Internal Customer Success Manager to own existing client relationships at Hire Overseas, a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. You will be paid in USD (bi-monthly: every 15th and 30th)

• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Work directly with both co-founders of a fast-growing offshore staffing company with a strong referral-driven client base
• Client Relationship Management

• Run regular check-ins across every active account and spot problems with a placed contractor before the client does
• Own the quality of every candidate that goes in front of a client
• Relevant experience in customer success, account management, staffing, or recruiting
• Clear, real, personal written communication; Background in staffing, recruiting, or offshore hiring
• Familiarity with offshore talent markets in the Philippines, Latin America, or Africa
• A short Loom video (1 to 2 minutes) introducing yourself, describing your customer success or account management experience, and walking through a situation where you caught and resolved a client problem before it escalated

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you take full ownership of client relationships, can tell a strong candidate from one who interviews well, and want to be the person that a growing offshore staffing company's most important clients rely on, this role gives you the access, the ownership, and the direct impact to do your best work.