Internal Communications Specialist

Navy Federal Credit Union; Pensacola (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Navy Federal Credit Union is seeking an experienced communications professional to develop, deliver and measure internal messaging across multiple channels for Learning & Talent Development. You will collaborate with cross-functional partners, manage calendars, and translate data into insights to optimize engagement.

The role emphasizes reporting and analytics using AEM, Adobe Analytics and Power BI, with a focus on timely execution and impactful content for employees across locations, including

Qualifications

• Minimum of 2+ years of experience in communications, marketing or related field.
• Basic understanding of business and operating environment.
• Proficient in drafting promotional campaign content, internal announcements, newsletters, and intranet content.
• Ability to collaborate cross-functionally with other departments.
• Understanding of employee engagement strategies.
• Experience using internal communication platforms (SharePoint, Slack, Yammer), and AEM, Adobe Analytics and PowerBI.
• Demonstrated experience creating actionable reporting and analytics for communication efforts.
• Ability to manage multiple projects with tight deadlines.
• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.

Responsibilities

• Create, deliver, and measure internal communications supporting Learning & Talent Development (LTD) efforts that align with business objectives and engage employees.
• Support LTD initiatives by contributing to strategic, audience-focused content development and execution that creates awareness and participation.
• Assist in developing communication strategies for small to medium-scale initiatives and organizational priorities.
• Align messaging with business objectives and employee engagement goals.
• Draft and deliver clear, engaging content across internal channels (intranet, email, digital signage).
• Write professional documents using compelling language tailored to specific audiences and tone of voice.
• Gather information to support the drafting, distribution, and measurement of communication tactics.
• Manage communication timelines and editorial calendars to ensure timely execution.
• Support project planning by reviewing timelines and using content management systems and tracking tools.
• Contribute to change communications and employee engagement initiatives.
• Coordinate logistics and resources for communication campaigns and internal events.
• Assist in collecting and analyzing feedback and communication metrics to inform strategy.
• Develop foundational skills in data analysis and measurement to improve communication effectiveness.
• Translate complex business challenges into clear, audience-focused messaging.
• Collaborate with team members to identify resources needed for communication projects.
• Conduct assignments of small scope and complexity under supervision, while building autonomy and influence.
• May perform other duties as assigned

Skills

Content drafting

Cross-functional collab

Internal platforms

Power BI experience

Adobe Analytics

AEM

Education

Bachelor's degree or equivalent

Tools

SharePoint

Slack

Yammer

AEM

Job description

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsible for developing, delivering, and measuring communications that align with business objectives and engage internal audiences. Create and execute communication plans across multiple channels. Manage internal communication channels, leverage project management tools, and adhere to established processes. Collaborate closely with team members, cross-functional partners, and key stakeholders to ensure communications are aligned, timely, and impactful. Review communications for compliance with guidelines and contribute to team deliverables with increasing independence. Perform assignments of moderate scope and complexity, applying judgment within defined parameters. Support marketing analytics reporting by creating and maintaining reports and dashboards, monitoring communication and channel performance, and translating data into actionable insights that improve communications strategy and effectiveness. The ideal candidate will have hands‑on experience with developing reporting and analytics using Adobe Experience Manager (AEM), email software and Power BI.

Responsibilities

• Create, deliver, and measure internal communications supporting Learning & Talent Development (L&TD) efforts that align with business objectives and engage employees.
• Support L&TD initiatives by contributing to strategic, audience-focused content development and execution that creates awareness and participation.
• Assist in developing communication strategies for small to medium-scale initiatives and organizational priorities.
• Align messaging with business objectives and employee engagement goals.
• Draft and deliver clear, engaging content across internal channels (e.g., intranet, email, digital signage).
• Write professional documents using compelling language tailored to specific audiences and tone of voice.
• Gather information to support the drafting, distribution, and measurement of communication tactics.
• Manage communication timelines and editorial calendars to ensure timely execution.
• Support project planning by reviewing timelines and using content management systems and tracking tools.
• Contribute to change communications and employee engagement initiatives.
• Coordinate logistics and resources for communication campaigns and internal events.
• Assist in collecting and analyzing feedback and communication metrics to inform strategy.
• Develop foundational skills in data analysis and measurement to improve communication effectiveness.
• Translate complex business challenges into clear, audience-focused messaging.
• Collaborate with team members to identify resources needed for communication projects.
• Conduct assignments of small scope and complexity under supervision, while building autonomy and influence.
• May perform other duties as assigned

Qualifications

• Minimum of 2+ years of experience in communications, marketing or related field.
• Basic understanding of business and operating environment.
• Proficient in drafting promotional campaign content, internal announcements, newsletters, and intranet content.
• Ability to collaborate cross-functionally with other departments).
• Understanding of employee engagement strategies.
• Experience using internal communication platforms (e.g., SharePoint, Slack, Yammer), and AEM, Adobe Analytics and PowerBI.
• Demonstrated experience creating actionable reporting and analytics for communication efforts
• Ability to manage multiple projects with tight deadlines.
• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.

Additional Information

Hours

• Monday - Friday, 8:00AM - 4:30PM

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.