Intern - IT Service Desk

Navigant Credit Union; Smithfield (RI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Tuition reimbursement

Paid volunteer days

Job summary

Navigant Credit Union in Rhode Island is offering an IT Service Desk Intern role designed to give hands-on exposure to frontline IT support within a financial services environment. You will work with our IT team to learn incident logging, basic troubleshooting, and hardware/software deployments while delivering excellent customer service to staff.

Responsibilities include assisting with PC installations, software testing, security event response, and documentation of recurring issues.

Qualifications

• Pursuing CS degree or related field.
• Strong interest in technology and customer service.
• Basic understanding of networking concepts.
• Familiarity with Windows OS, Office 365, and Imaging is a plus.
• Excellent analytical and problem-solving skills.
• Effective communication and teamwork abilities.

Responsibilities

• Provide excellent customer service as the first line of contact to staff.
• Log and track support calls or issues in the internal tracking system.
• Learn about workplace interactions and maintaining positive relations.
• Prioritize and escalate issues to ensure timely resolution according to SLAs.
• Identify trends in support calls and document recurring problems.
• Assist with hardware installations, setups, and moves.
• Assist with software installation and testing for operational integrity.
• Respond to security events and work with the security team on patches and remediations.

Skills

Customer service

Analytical thinking

Communication

Education

Currently pursuing a degree in Computer Science or a related field

Tools

Windows OS

Office 365

Imaging

Job description

ABOUT THE ROLE:

As an IT Service Desk Intern, you will gain hands‑on experience in providing technical support to end-users within our organization. You'll work closely with our experienced IT team, gaining practical experience and exposure to various aspects of daily IT operations. This internship is an excellent opportunity to develop your skills, learn about IT best practices, and contribute to the smooth functioning of our Information Technology Department.

WHAT YOU WILL DO:

• Customer Service/Technical Support
  • Provide excellent customer service as the first line of contact to the back office and branch staff.
  • Log and track any support calls or issues in the internal tracking system.
  • Learn about positive workplace interactions and maintaining positive customer relations.
• Troubleshooting
  • Prioritize and elevate issues as required to ensure timely resolution while adhering to departmental SLA's.
  • Identify trends in support calls and develop documentation to address frequently reported problems and issues.
  • Provide support on special projects to help drive the organization's mission.
• Hardware Installation
  • Assist with new PC installations, setups, and moves.
  • Assist with setting up new office IT hardware.
  • Test hardware images for new deployments.
• Software Installation
  • Assist with installation and testing of applications for operational integrity and functionality.
  • Work with internal members to update any needed applications and operating systems.
• Security Response
  • Respond to and investigate security events / alerts.
  • Work with the security operations team to ensure that our endpoints and hardware get the necessary patches and remediations.

Qualifications:

• Currently pursuing a degree in Computer Science or a related field.
• Strong interest in Technology and Customer Service with a desire to learn.
• Basic understanding of networking concepts.
• Familiarity with Windows OS, Office 365, and Imaging is a plus.
• Excellent analytical and problem‑solving skills.
• Effective communication and teamwork abilities.

ABOUT US:

Navigant Credit Union puts people first. Since 1915, we've helped Rhode Islanders build stronger financial futures-and today with $4 billion in assets, we're the state's largest credit union and one of New England's most trusted.

Our award‑winning culture-recognized as Rhode Island's Best Place to Work-is rooted in our Core Values: Leadership, Unity, Caring, Integrity. They guide how we serve members and how we support each other.

We invest in our team with standout growth opportunities and a best‑in‑class benefits package, including comprehensive health coverage, a generous 401(k) match, tuition reimbursement, competitive pay, and paid volunteer days.

If you're looking for meaningful work and a mission‑driven team, explore our open roles and grow with us.