Technology Services Intern: IT Support & Projects

First Mutual Holding Co.; Lakewood (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Mutual Holding Co. is seeking a Technology Services Intern to assist the Service Desk in handling incidents and customer requests while supporting the Engineering Team across desktop, network, and server tasks.

This role also helps with invoices, inventory, and asset tracking in a finance-focused environment. The position requires a High School Diploma or equivalent, with a Bachelor’s degree in Information Technology preferred, and 0–2 years of experience.

Qualifications

• High school diploma required; IT degree preferred.
• Experience with MS Office tools required.
• Knowledge of IT basics and customer service is desirable.

Responsibilities

• Assist Service Desk by handling incidents and requests via phone or portal.
• Support Engineering with tasks across desktop, networking, and server areas.
• Help with general activities like invoicing, inventory, and asset tracking.
• Perform other duties to support financial services delivery.

Skills

Adaptability

Cooperation

Communication

Customer service

Quality of work

Workflow skills

Attendance dependability

Education

High School Diploma or equivalent

Bachelor’s degree in Information Technology

Tools

MS Office (Outlook, Excel, Word)

Job description

Description

The Technology Services Intern is responsible for assisting the Service Desk in handling incidents and customer requests and other tasks required to support the company’s mission of providing quality services to customers.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Requirements

1. Supports the Service Desk by answering phone calls or responding to tickets in the Service Desk Portal and guiding internal customers to a satisfactory solution to their request or incident.
2. Supports the Engineering Team by working on projects; assists with assigned tasks across the full spectrum of technologies the company deploys including but not limited to desktop computing, networking, application administration, software deployment and/or server administration.
3. Assists with general activities including but not limited to processing invoices, managing supplies and inventory, tracking assets, and any other activity required per the company’s mission.
4. Performs other duties as assigned which may include any task required to support the company’s mission of providing quality financial services to our customers.
5. Other duties as required.

Necessary competencies:

1. Adaptability
2. Cooperation
3. Communication skills
4. Customer service
5. Quality of work
6. Workflow skills
7. Attendance and dependability

Technical Expertise

1. Experience in technology is preferred.
2. Experience in financial services or banking is preferred.
3. Experience in coding, server administration, or network administration is preferred.
4. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

1. Education: High School Diploma or equivalent is required; Bachelor’s degree in Information Technology is preferred.
2. Certification: None.
3. Years of experience: 0 to 2 years is required.
4. Years of experience supervising: None.

Physical Environment

• While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
• The employee must occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually quiet to moderate.
• This position is performed in an office setting, five days a week with typical work hours being 8.30a through 5.15p. Able to work frequent overtime including weekends and evenings. Able to respond to cell phone beeper and emergences situations. Able to drive to branch locations.