Information Technology Support Intern

Ultipro; Dinuba (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Ultipro is seeking an IT Support Intern to gain hands-on experience with help desk operations, desktop support, networking, and hardware in a dynamic team. The role is ideal for undergraduates who enjoy troubleshooting, learning new systems, and delivering practical IT solutions.

You will document requests, troubleshoot devices, assist with hardware deployment, and support system upgrades while developing problem-solving and teamwork skills.

Qualifications

• Some college or better in Information Technology or related field.
• Currently pursuing an undergraduate degree in Information Technology or Computer Science or related discipline.

Responsibilities

• Document requests, gather details, assign work orders, and help users get timely solutions.
• Troubleshoot workstation, network, printer, ERP hardware, and software issues across the organization.
• Assist hardware deployment, install equipment, and set up workstations.
• Support day-to-day performance, capacity, and stability of corporate and production systems.
• Respond to operational issues to meet service-level expectations.
• Build experience with Windows administration, upgrades, patching, and troubleshooting on production workstations.
• Participate in planning and testing system and application upgrades.
• Collaborate with IT teammates and share knowledge to resolve complex issues.

Skills

Communication

Teamwork

Problem solving

Project management

Self-starter

Education

Some college or better in Information Technology

Tools

Windows 11

IT ticketing system

Mobile OS (iOS/Android)

Job description

Ready to put your tech skills to work outside the classroom? As an IT Support Intern, you’ll get hands‑on experience with help desk operations, desktop support, networking, hardware, and business systems. You’ll work alongside an experienced IT team, help employees solve real technology challenges, and see how technology keeps an organization running every day. This opportunity is a great fit for an undergraduate student who enjoys troubleshooting, learning new systems, helping others, and building practical skills for a future career in IT.

What You’ll Get to Do

• Be part of the help desk team by documenting requests, gathering details, assigning work orders, sharing updates, and helping users get timely solutions.
• Troubleshoot workstation, network, printer, ERP hardware, and software issues for employees across the organization.
• Help deploy hardware, install equipment, and set up workstations for users.
• Support the day-to-day performance, capacity, and stability of corporate and production systems.
• Respond to operational issues and help the team meet established service-level expectations.
• Build experience with Microsoft Windows administration, upgrades, patching, tuning, and troubleshooting on production workstations.
• Take part in planning and testing system and application upgrades.
• Collaborate with IT teammates, ask questions, share what you learn, and help elevate complex issues when needed.

What You’ll Need to Succeed

• Ability to provide first-level service desk support to users of PCs, laptops, ERP hardware, and related software applications.
• Experience entering work orders in an IT services ticketing system and gathering the right details about users’ software and hardware issues.
• Technical knowledge of iOS and Android, including device updates, fixes, and general troubleshooting principles.
• Knowledge and technical ability to troubleshoot Windows environments, especially Windows 11.

You Could Be a Great Fit If You’re

• Currently pursuing an undergraduate degree in Information Technology, Computer Science, or a related discipline.
• Comfortable with personal computers, hardware, software setup, and basic troubleshooting.
• Familiar with Microsoft Windows workstations and servers, basic networking concepts, and network troubleshooting.
• Comfortable using Microsoft Office applications.
• A clear communicator who enjoys helping others and delivering a positive service experience.
• Organized, curious, and ready to use your problem-solving and project-management skills.
• Excited to collaborate with a team while also taking ownership of independent tasks.

What You’ll Take Away

This is more than a line on your résumé. You’ll build practical experience supporting users, troubleshooting business technology, documenting service requests, and contributing to system upgrades. Along the way, you’ll strengthen the technical, communication, and teamwork skills that can launch a career in IT support, systems administration, or infrastructure.

Qualifications

Behaviors

Preferred

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Work-Life Balance

: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter

: Inspired to perform without outside help

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Education

Required

Some college or better in Information Technology or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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