Intern, Innovation UX Designer (Spring 2027)

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 25,000 - 30,000; Part time

Job summary

Delta Air Lines, Inc. seeks an Innovation Design Intern to join Delta Innovation. The role focuses on developing human-centered solutions for customers and employees across travel experiences.

The intern will collaborate with business strategists and engineers to create meaningful, holistic ideas that enhance the passenger journey. You will create wireframes, maps, and flows; prototype experiences; benchmark industry practices; and translate data-driven insights into innovative service concepts

Job description

As a business unit, Delta Innovation incubates and invents human-centered solutions that delight customers and empower employees. The Delta Innovation team continually looks to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we are seeking anInnovation DesignerInternto join our team. We are looking for someone who is passionate about developing human-centered solutions for real-world, large-scale problems that impact the lives of our customers and employees, ultimately resulting in sustaining Delta Air Lines’ market leadership and growth.

As anInnovation Design Intern,you will:

• Develop and guide the passenger/employee experience and visual design throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes.
• Use your technical and functional know-how to ensure our various passenger/employee experience projects are successful
• Establish and foster relationships with stakeholders for collaboration and alignment needed to drive results
• Use data (new and existing) to propose and deliver innovative solutions to continually improve products/services that put the “human first"
• Work with a multidisciplinary team of business strategists and technical engineers to create and develop thoughtful, holistic ideas
• Create wireframes, maps, and flows for various experience concepts
• Prototype experiences and services using innovative tools and techniques
• Benchmark airline, travel, and non-travel endemic experiences and best practices