Intermodal Transit Ops Leader – Sioux Falls

Via Transportation Inc; Sioux Falls (SD); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via Transportation Inc. in Sioux Falls is seeking a General Manager to oversee on-site operations and lead a round-the-clock team. You will build relationships with drivers, customers, and local partners while reporting to Via senior management.

This is a fast-paced, high-responsibility leadership role requiring entrepreneurial spirit and strong people management. The position emphasizes operational excellence, data-driven decision making, and a culture focused on exceptional customer service.

Qualifications

• 6+ years of operations management experience.
• Independent self-starter who thrives in fast-paced environments.
• Strong communicator with ability to set the right tone.
• Committed to world-class customer service.
• Proven track record of leading support teams.

Responsibilities

• Manage the on-site daily operations of Via’s Sioux Falls service.
• Mentor and develop the on-site dispatchers and shift managers.
• Build relationships with drivers, customers, and local partners.
• Prepare reports and analyze data to improve efficiency and customer satisfaction.
• Ensure compliance with applicable policies and regulations.

Skills

Operations management

Leadership

Communication

Problem solving

Team development

Customer service orientation

Job description

Via Transportation Inc. in Sioux Falls is seeking a General Manager to oversee on-site operations and lead a round-the-clock team. You will build relationships with drivers, customers, and local partners while reporting to Via senior management.

This is a fast-paced, high-responsibility leadership role requiring entrepreneurial spirit and strong people management. The position emphasizes operational excellence, data-driven decision making, and a culture focused on exceptional customer service.