Strategy & Operations Principal

Via; Sioux Falls (SD); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Generous benefits package

401K matching

Free medical plans

Job summary

A leading transportation technology company is seeking a Strategy and Operations Principal to oversee operations in Sioux Falls. This challenging role involves managing a team, prioritizing operational issues, and liaising with community leaders and partners. The ideal candidate has over 6 years of operations management experience, strong leadership abilities, and excellent communication skills. Competitive salary range is $110,000-$160,000, alongside a comprehensive benefits package, including medical plans and 401K matching.

Qualifications

• 6+ years of experience in operations management.
• Proven leadership experience with the ability to develop teams.
• Strong communication skills to interact effectively with diverse audiences.

Responsibilities

• Manage on-site operations for Via's service in Sioux Falls.
• Develop metrics and analyze data to improve processes.
• Lead and mentor the on-site team, ensuring high performance.

Skills

Operations management experience

Communication skills

Leadership abilities

Problem-solving skills

Flexibility and adaptability

Customer service orientation

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy and Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

• Manage the on-site daily operations of Via’s service in Sioux Falls
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with at least 6+ years of experience
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
• Experience working in transit a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.