Strategic Operations Lead — Intermodal Transit

Via Transportation, Inc.

Los Angeles, Northern (CA, KY)

Hybrid

USD 130,000 - 165,000

Full time

14 days+
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Benefits offered by this job

Free medical plans
401K matching
Visa sponsorship support

Job summary

Via Transportation, Inc. is seeking a Strategy and Operation Principal to oversee the on-site daily operations of Via’s intermodal transit service in Los Angeles.

You will work with drivers, dispatchers, customers and community partners to ensure smooth, 24/7 operations. You will mentor the on-site team, build relationships with partners, and report KPIs to Via senior management while driving efficiency and a world-class customer experience.

Qualifications

  • 6+ years of experience in operations management and related leadership roles.
  • Proven ability to lead and develop teams in fast-paced environments.
  • Excellent communication and stakeholder management skills.

Responsibilities

  • Manage the on-site daily operations of Via’s service on behalf of our partner.
  • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team.
  • Manage and mentor the on-site team of dispatchers and shift managers.
  • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
  • Liaise closely with Via senior management and Via’s external partners.
  • Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
  • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
  • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Skills

Operations management
Leadership

Education

Bachelor's degree

Job description

Via Transportation, Inc. is seeking a Strategy and Operation Principal to oversee the on-site daily operations of Via’s intermodal transit service in Los Angeles.

You will work with drivers, dispatchers, customers and community partners to ensure smooth, 24/7 operations. You will mentor the on-site team, build relationships with partners, and report KPIs to Via senior management while driving efficiency and a world-class customer experience.

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