Strategic Operations Lead — Intermodal Transit

Via Transportation, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Visa sponsorship support

Job summary

Via Transportation, Inc. is seeking a Strategy and Operation Principal to oversee the on-site daily operations of Via’s intermodal transit service in Los Angeles.

You will work with drivers, dispatchers, customers and community partners to ensure smooth, 24/7 operations. You will mentor the on-site team, build relationships with partners, and report KPIs to Via senior management while driving efficiency and a world-class customer experience.

Qualifications

• 6+ years of experience in operations management and related leadership roles.
• Proven ability to lead and develop teams in fast-paced environments.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage the on-site daily operations of Via’s service on behalf of our partner.
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team.
• Manage and mentor the on-site team of dispatchers and shift managers.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
• Liaise closely with Via senior management and Via’s external partners.
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Skills

Operations management

Leadership

Education

Bachelor's degree

Job description

Via Transportation, Inc. is seeking a Strategy and Operation Principal to oversee the on-site daily operations of Via’s intermodal transit service in Los Angeles.

You will work with drivers, dispatchers, customers and community partners to ensure smooth, 24/7 operations. You will mentor the on-site team, build relationships with partners, and report KPIs to Via senior management while driving efficiency and a world-class customer experience.