Strategy & Operations Principal

Remix; Sioux Falls (SD); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Remix is seeking a Strategy and Operations Principal in Sioux Falls to manage innovative transit services while collaborating with a dynamic team. You will be responsible for daily operations, managing and mentoring a team, and ensuring exceptional customer service.

The ideal candidate has over 6 years of experience managing operations, strong problem-solving abilities, and a commitment to team leadership. A competitive salary range of $110,000 to $160,000 and a comprehensive benefits package are offered.

Qualifications

• 6+ years of experience in operations management.
• Strong communication skills with a talent for relationship-building.
• Proven ability to lead and develop teams.

Responsibilities

• Manage daily operations of the service in Sioux Falls.
• Develop metrics for team performance and report results weekly.
• Ensure compliance with policies and regulations.

Skills

Operations management

Communication

Team leadership

Problem-solving

Customer service excellence

Data analysis

Adaptability

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy and Operations Principal, you will manage a first‑of‑its‑kind, intermodal transit service while gaining exposure to a fast‑paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people‑facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You’ll Do:

• Manage the on‑site daily operations of Via’s service in Sioux Falls
• Prioritize operational issues as a real‑time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on‑site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with at least 6+ years of experience
• You are an independent self‑starter, you thrive in fast‑paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail‑oriented executor: you’re obsessively action‑oriented and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
• Experience working in transit a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.