Intermodal Operations Leader

Oocl Usa Inc; South Jordan, Salt Lake City (UT, UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Vacation/PTO

Major Holidays

Medical, Dental, and Vision Insurance

Bi-Weekly pay

Job summary

OOCL is seeking an Operations Manager to join our Salt Lake City/South Jordan area team. The role focuses on supporting North America operations, overseeing intermodal cargo reporting, and coordinating plans to improve dwell times while ensuring service levels.

You will work with onsite and offsite staff, set KPIs, align rail billing processes, and mentor Costa Rica-based support personnel in N2C3 functions. A background in container shipping and leadership is required.

Qualifications

• 5 years container shipping industry experience
• Minimum of 3 years management/supervisory experience
• Familiar with rail-related software and processes

Responsibilities

• Oversee reporting for distressed intermodal cargo and ensure clear communication across the organization such that our teams may either query cargo dispositions at the shipment level or at a more macro level depending on functional responsibility.
• Coordinate actionable plans related to intermodal dwell for all stakeholders (internal and external) and measure the results.
• Establish and communicate clear KPI's and guidelines related to rail billing and dwelling intermodal cargo at the facility level across North America.
• Provide direction, coaching and guidance to help Costa Rica off-site support staff achieve performance goals and career development on N2C3 function (Network Control and rail billing).

Job description

OOCL is seeking an Operations Manager to join our Salt Lake City/South Jordan area team. The role focuses on supporting North America operations, overseeing intermodal cargo reporting, and coordinating plans to improve dwell times while ensuring service levels.

You will work with onsite and offsite staff, set KPIs, align rail billing processes, and mentor Costa Rica-based support personnel in N2C3 functions. A background in container shipping and leadership is required.