Manager, Operations

OOCL USA Inc; River Crest (UT); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Paid Vacation/PTO

Major Holidays

Medical, Dental, and Vision Insurance

Bi-Weekly pay

Job summary

OOCL USA Inc. is seeking an Operations Manager in the Salt Lake City area. This on-site role requires residency in Salt Lake City or South Jordan, UT, and leads intermodal cargo reporting, KPI establishment, and rail billing oversight across North America.

The role involves directing Costa Rica off-site staff, coordinating plans to reduce dwell times, and ensuring effective communication across teams and customers. A strong background in container shipping and supervisory experience is essential.

Qualifications

• 5 years container shipping industry-related experience.
• Minimum of 3 years management/supervisory experience.
• Familiar with various rail road web applications.
• Strong troubleshooting and analytical skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Oversee reporting for distressed intermodal cargo and ensure clear communication across the organization such that our teams may either query cargo dispositions at the shipment level or at a more macro level depending on functional responsibility.
• Coordinate actionable plans related to intermodal dwell for all stakeholders (internal and external) and measure the results.
• Establish and communicate clear KPI's and guidelines related to rail billing and dwelling intermodal cargo at the facility level across North America.
• Provide direction, coaching and guidance to help Costa Rica off-site support staff achieve performance goals and career development on N2C3 function (Network Control and rail billing).

Skills

Leadership

Analytical skills

Multi-tasking

Troubleshooting

Tools

Railroad web apps

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Operations

Salt Lake City, UT, South Jordan, UT, US

Operations Manager

Must reside in Salt Lake City or South Jordan, UT general area

10913 S River Front Parkway Suite 200, South Jordan, UT 84095-5641

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics, and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

Our Operations Support Center is looking for an Operations Manager. The Operation Support Center provides consistent support to the North America Group (US, Canada, Mexico) operations across various aspects, including but not limited to Rail Service Monitoring, Rail Billing Service, Job Order review and invoice. Rail Service Monitoring involves tracking and tracing containers moved by rail to ensure that they meet certain Service Level Agreements (SLAs). We utilize technology to identify problem containers and work with railroads to address these issues. We record every incident with a shortfall in our system - North America Network Command Control Center (N2C3).

OOCL Benefits (What we offer to you):

All employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment. Benefits include:

• Paid Vacation/PTO
• Major Holidays
• Medical, Dental, and Vision Insurance
• Bi-Weekly pay

Operations Manager Job Responsibilities:

• Oversee reporting for distressed intermodal cargo and ensure clear communication across the organization such that our teams may either query cargo dispositions at the shipment level or at a more macro level depending on functional responsibility.
• Coordinate actionable plans related to intermodal dwell for all stakeholders (internal and external) and measure the results.
• Establish and communicate clear KPI's and guidelines related to rail billing and dwelling intermodal cargo at the facility level across North America.
• Provide direction, coaching and guidance to help Costa Rica off-site support staff achieve performance goals and career development on N2C3 function (Network Control and rail billing).

Operations Manager Minimum Requirements:

• 5 years container shipping industry-related experience
• Minimum of 3 years management/supervisory experience

Preferred Skills:

• Familiar with variousrail roadweb applications
• Troubleshooting problems and analytical skills
• Capable of managing multiple tasks simultaneously

All employment is contingent upon the successful completion of a background check

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com .