Intermodal Logistics Coordinator: Fast-Paced & Detail-Driven

ROAR Logistics Inc.; Oak Brook (IL); On-site; USD 43,000 - 58,000; Full time

Job summary

ROAR Logistics, Inc. is seeking an Intermodal Logistics Coordinator to support the day-to-day execution of intermodal shipments, coordinating rail, drayage and final mile operations for reliable service.

This role focuses on monitoring shipments, troubleshooting delays, communicating updates to customers, and collaborating with operations, sales and pricing to optimize routes. Candidates should be highly organized, detail-oriented, with strong written and verbal communication, and proficiency in

Qualifications

• Bachelor’s degree preferred; high school diploma/GED required.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to problem-solve and make decisions in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office (Excel, Outlook, etc.).

Responsibilities

• Coordinate and schedule intermodal shipments, including pickups, rail departures, and final mile delivery.
• Serve as the primary daily point of contact for drayage carriers and rail providers.
• Monitor shipment progress and proactively resolve delays to maintain service reliability.
• Troubleshoot service disruptions including missed cutoffs, equipment shortages, and terminal congestion.
• Identify and resolve potential service failures; communicate timely updates and alternative solutions to customers.
• Maintain a high level of customer service through consistent, clear, and proactive communication.
• Prioritize and manage multiple tasks while handling frequent and time-sensitive requests.
• Optimize routing and execution strategies to improve efficiency and reduce transit times.
• Develop and adjust market plans based on capacity availability, performance trends, and changing conditions.
• Analyze industry trends and operational performance to support continuous improvement initiatives.
• Identify workflow inefficiencies and contribute to process improvements across intermodal operations.
• Collaborate cross-functionally with operations, sales, and pricing teams to provide insights and improve outcomes.
• Provide feedback to the pricing team regarding market conditions, challenges, and emerging opportunities.
• Act as a resource for ongoing improvement within intermodal workflows and execution processes.

Skills

Organizational skills

Time management

Communication

Problem-solving

Attention to detail

Education

Bachelor’s degree preferred

High school diploma/GED required

Tools

Microsoft Office

Job description

ROAR Logistics, Inc. is seeking an Intermodal Logistics Coordinator to support the day-to-day execution of intermodal shipments, coordinating rail, drayage and final mile operations for reliable service.

This role focuses on monitoring shipments, troubleshooting delays, communicating updates to customers, and collaborating with operations, sales and pricing to optimize routes. Candidates should be highly organized, detail-oriented, with strong written and verbal communication, and proficiency in